@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important;scroll-behavior:auto!important}}:root,[data-theme=dark]{--sat-bg: #000000;--sat-surface: #0a0a0a;--sat-elevated: #141414;--sat-border: #222222;--sat-text: #e5e5e5;--sat-text-muted: #777777;--sat-primary: #92A302;--sat-primary-hover: #a5b800;--sat-primary-text: #000000;--sat-accent: #c62828;--sat-success: #4caf50;--sat-warning: #ffc107;--sat-danger: #c62828;--sat-info: #2196f3;--sat-sidebar-width: 240px;--sat-shadow-sm: 0 1px 0 rgba(255,255,255,.02), 0 1px 2px rgba(0,0,0,.35);--sat-shadow-md: 0 1px 2px rgba(0,0,0,.3), 0 8px 24px rgba(0,0,0,.45);--sat-shadow-lg: 0 2px 4px rgba(0,0,0,.3), 0 24px 48px -8px rgba(0,0,0,.55);--sat-shadow-glow: 0 0 0 1px color-mix(in srgb, var(--sat-primary) 30%, transparent), 0 0 16px color-mix(in srgb, var(--sat-primary) 18%, transparent);--sat-border-subtle: color-mix(in srgb, var(--sat-text) 8%, transparent);--sat-border-strong: color-mix(in srgb, var(--sat-text) 18%, transparent);--sat-radius-sm: 4px;--sat-radius-md: 6px;--sat-radius-lg: 8px;--sat-radius-xl: 10px;--sat-gap-xs: 4px;--sat-gap-sm: 8px;--sat-gap-md: 12px;--sat-gap-lg: 16px;--sat-gap-xl: 24px;--sat-motion-fast: .12s cubic-bezier(.4, 0, .2, 1);--sat-motion-medium: .24s cubic-bezier(.32, .72, 0, 1);--sat-motion-slow: .38s cubic-bezier(.32, .72, 0, 1);--sat-avatar-sm: 28px;--sat-avatar-md: 36px;--sat-avatar-lg: 44px;--sat-prio-urgent: #ef4444;--sat-prio-high: #f97316;--sat-prio-medium: #3b82f6;--sat-prio-low: #94a3b8;--sat-status-open: #3b82f6;--sat-status-awaiting-customer: #d97706;--sat-status-awaiting-staff: #8b5cf6;--sat-status-inprogress: #14b8a6;--sat-status-resolved: #22c55e;--sat-status-closed: #94a3b8;--sat-sentiment-positive: #15803d;--sat-sentiment-neutral: #6b7280;--sat-sentiment-negative: #d97706;--sat-sentiment-angry: #dc2626;--sat-msg-customer-bg: rgba(64, 150, 255, .1);--sat-msg-customer-border: rgba(64, 150, 255, .22);--sat-msg-customer-accent: #4096ff;--sat-msg-staff-bg: var(--sat-elevated);--sat-msg-staff-border: var(--sat-border);--sat-msg-staff-accent: var(--sat-primary);--sat-msg-internal-bg: rgba(255, 215, 0, .08);--sat-msg-internal-border: rgba(255, 215, 0, .22);--sat-msg-internal-accent: #fbbf24}[data-theme=light]{--sat-bg: #f5f5f5;--sat-surface: #ffffff;--sat-elevated: #f0f0f0;--sat-border: #e0e0e0;--sat-text: #1a1a1a;--sat-text-muted: #666666;--sat-primary: #7d8f00;--sat-primary-hover: #92A302;--sat-primary-text: #ffffff;--sat-accent: #c62828;--sat-success: #388e3c;--sat-warning: #f57f17;--sat-danger: #c62828;--sat-info: #1976d2;--sat-shadow-sm: 0 1px 0 rgba(0,0,0,.04), 0 1px 2px rgba(0,0,0,.04);--sat-shadow-md: 0 1px 2px rgba(0,0,0,.04), 0 4px 12px rgba(0,0,0,.06);--sat-shadow-lg: 0 1px 3px rgba(0,0,0,.05), 0 12px 32px -4px rgba(0,0,0,.1);--sat-shadow-glow: 0 0 0 1px color-mix(in srgb, var(--sat-primary) 22%, transparent), 0 0 12px color-mix(in srgb, var(--sat-primary) 14%, transparent);--sat-prio-urgent: #dc2626;--sat-prio-high: #ea580c;--sat-prio-medium: #2563eb;--sat-prio-low: #64748b;--sat-status-open: #2563eb;--sat-status-awaiting-customer: #b45309;--sat-status-awaiting-staff: #7c3aed;--sat-status-inprogress: #0d9488;--sat-status-resolved: #16a34a;--sat-status-closed: #64748b;--sat-sentiment-positive: #15803d;--sat-sentiment-neutral: #475569;--sat-sentiment-negative: #b45309;--sat-sentiment-angry: #b91c1c;--sat-msg-customer-bg: rgba(37, 99, 235, .08);--sat-msg-customer-border: rgba(37, 99, 235, .2);--sat-msg-customer-accent: #2563eb;--sat-msg-staff-bg: #ffffff;--sat-msg-staff-border: var(--sat-border);--sat-msg-staff-accent: var(--sat-primary);--sat-msg-internal-bg: rgba(217, 119, 6, .08);--sat-msg-internal-border: rgba(217, 119, 6, .22);--sat-msg-internal-accent: #b45309}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--sat-font-sans: "Lato", "Segoe UI", -apple-system, BlinkMacSystemFont, system-ui, sans-serif;--sat-font-display: "Fira Sans Condensed", "Lato", "Segoe UI", -apple-system, BlinkMacSystemFont, sans-serif;--sat-font-serif: "Instrument Serif", "Iowan Old Style", Georgia, serif;--sat-font-mono: "Space Mono", "JetBrains Mono", ui-monospace, monospace;--sat-z-popover: 1200;--sat-shadow-pinned-up: 0 -4px 16px color-mix(in srgb, var(--sat-text) 14%, transparent);--sat-text-2xs: .66rem;--sat-text-xs: .72rem;--sat-text-sm: .78rem;--sat-text-base: .875rem;--sat-text-md: .95rem;--sat-text-lg: 1.075rem;--sat-text-xl: 1.25rem;--sat-text-2xl: 1.625rem;--sat-text-3xl: 2.25rem}.sat-h1{font-family:var(--sat-font-display);font-size:var(--sat-text-2xl);font-weight:700;letter-spacing:-.018em;line-height:1.2}.sat-h2{font-family:var(--sat-font-display);font-size:var(--sat-text-xl);font-weight:700;letter-spacing:-.014em;line-height:1.25}.sat-h3{font-family:var(--sat-font-display);font-size:var(--sat-text-md);font-weight:600;letter-spacing:-.008em;line-height:1.3}.sat-eyebrow{font-family:var(--sat-font-display);font-size:var(--sat-text-2xs);font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--sat-text-muted);font-feature-settings:"tnum"}.sat-num,.sat-num-tabular{font-feature-settings:"tnum","lnum";font-variant-numeric:tabular-nums lining-nums}.sat-display{font-family:var(--sat-font-serif);font-weight:400;letter-spacing:-.01em;line-height:1.05}body{font-family:var(--sat-font-sans);background:var(--sat-bg);color:var(--sat-text);font-size:.875rem;line-height:1.55;letter-spacing:-.003em;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-feature-settings:"kern","liga"}.sat-skip-link{position:absolute;left:-9999px;top:-9999px;background:var(--sat-primary);color:var(--sat-primary-text);padding:.75rem 1.5rem;border-radius:var(--sat-radius-md);font-weight:600;font-size:.9rem;z-index:9999;text-decoration:none}.sat-skip-link:focus{position:fixed;top:8px;left:50%;transform:translate(-50%);box-shadow:var(--sat-shadow-md)}.sat-skeleton{background:linear-gradient(90deg,var(--sat-elevated) 25%,var(--sat-border) 50%,var(--sat-elevated) 75%);background-size:200% 100%;animation:sat-skeleton-pulse 1.5s ease-in-out infinite;border-radius:var(--sat-radius-sm)}.sat-skeleton-text{height:.85em;margin-bottom:.5em}.sat-skeleton-card{height:100px;border-radius:var(--sat-radius-lg)}@keyframes sat-skeleton-pulse{0%{background-position:200% 0}to{background-position:-200% 0}}.sat-loading{display:flex;align-items:center;justify-content:center;height:100vh;background:var(--sat-bg)}.sat-spinner{width:36px;height:36px;border:3px solid var(--sat-border);border-top-color:var(--sat-primary);border-radius:50%;animation:sat-spin .7s linear infinite}@keyframes sat-spin{to{transform:rotate(360deg)}}.sat-app{display:flex;min-height:100vh}.sat-mobile-header{display:none;position:fixed;top:0;left:0;right:0;padding:env(safe-area-inset-top) 1rem 0;height:calc(52px + env(safe-area-inset-top));background:var(--sat-surface);border-bottom:1px solid var(--sat-border);z-index:50;align-items:center;gap:.75rem;box-shadow:var(--sat-shadow-sm)}.sat-hamburger{display:flex;flex-direction:column;gap:4px;background:none;border:none;cursor:pointer;padding:4px}.sat-hamburger span{display:block;width:20px;height:2px;background:var(--sat-text);border-radius:2px;transition:all .2s}.sat-mobile-logo{display:flex;align-items:center;gap:.5rem;font-weight:700;font-size:.9rem}.sat-logo-k{display:flex;align-items:center;justify-content:center;width:26px;height:26px;background:var(--sat-primary);color:var(--sat-primary-text);font-weight:800;border-radius:var(--sat-radius-sm);font-size:14px}.sat-main{flex:1;margin-left:var(--sat-sidebar-width);padding:1.75rem 2rem 5.5rem;min-height:100vh;position:relative;min-width:0}.sat-topbar-actions{position:absolute;top:.6rem;right:1rem;z-index:45;display:flex;align-items:center;gap:.5rem}.sat-main:has(>.fsn-banner) .sat-topbar-actions{top:3.1rem}.sat-action-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:.75rem;margin-bottom:1rem}.sat-filter-row{display:flex;gap:.5rem;margin-bottom:.75rem;flex-wrap:wrap;align-items:center}.workshop-tabs{display:flex;gap:.25rem;border-bottom:1px solid var(--sat-border);overflow-x:auto;-webkit-overflow-scrolling:touch}.workshop-tab{display:inline-flex;align-items:center;gap:.35rem;padding:.55rem .9rem;border:none;background:transparent;color:var(--sat-text-muted);cursor:pointer;font-family:inherit;font-size:.82rem;font-weight:500;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap;transition:color .15s,border-color .15s}.workshop-tab:hover{color:var(--sat-text)}.workshop-tab.active{color:var(--sat-primary);border-bottom-color:var(--sat-primary);font-weight:600}.workshop-tab-count{background:var(--sat-elevated);color:var(--sat-text-muted);padding:1px 6px;border-radius:10px;font-size:.68rem;font-weight:600}.workshop-tab.active .workshop-tab-count{background:color-mix(in srgb,var(--sat-primary) 15%,transparent);color:var(--sat-primary)}.workshop-resumen-grid{display:grid;grid-template-columns:1fr 1fr;gap:.75rem}.workshop-stock-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.5rem;gap:.5rem;flex-wrap:wrap}.workshop-stock-actions{display:flex;gap:.3rem;flex-wrap:wrap}.workshop-stock-filter{display:flex;gap:.5rem;margin-bottom:.5rem;align-items:center;flex-wrap:wrap}.workshop-inline-form{margin-bottom:.5rem;padding:.75rem;background:var(--sat-elevated);border-radius:8px;border:1px solid var(--sat-primary)}.workshop-add-form{display:flex;gap:.4rem;align-items:flex-end;flex-wrap:wrap}.workshop-list-row{display:flex;justify-content:space-between;align-items:center;padding:.4rem 0;border-bottom:1px solid var(--sat-border);gap:.5rem}.workshop-repair-row{display:flex;align-items:center;gap:.6rem;padding:.6rem .75rem;cursor:pointer}.workshop-repair-row:hover{background:var(--sat-elevated)}.workshop-map{width:100%;height:480px;border-radius:12px;overflow:hidden;border:1px solid var(--sat-border)}.workshop-stats-row{display:flex;gap:.6rem;flex-wrap:wrap}.workshop-stat-card{background:var(--sat-elevated);border-radius:10px;padding:.85rem 1rem;display:flex;align-items:center;gap:.75rem;border:1px solid var(--sat-border-subtle, color-mix(in srgb, var(--sat-border) 70%, transparent));flex:1 1 160px;min-width:150px;transition:border-color var(--sat-motion-fast),background var(--sat-motion-fast)}.workshop-stat-card:hover{border-color:var(--sat-border-strong, var(--sat-border))}.workshop-stat-value{font-size:1.3rem;font-weight:600;letter-spacing:-.022em;line-height:1.05;font-feature-settings:"tnum";font-variant-numeric:tabular-nums lining-nums}.workshop-stat-label{font-size:.66rem;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--sat-text-muted);margin-top:4px}.workshop-stat-sub{font-size:.68rem;font-weight:500;margin-top:2px}.workshop-stock-cards{display:none}.workshop-stock-card{background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:8px;padding:.6rem .75rem;display:flex;flex-direction:column;gap:.25rem}.workshop-stock-card.low{background:#ef44440f;border-color:#ef44444d}.workshop-stock-card-top{display:flex;justify-content:space-between;align-items:center;gap:.5rem}.workshop-stock-card-name{font-size:.8rem;color:var(--sat-text)}.workshop-stock-card-meta{display:flex;justify-content:space-between;gap:.5rem;font-size:.72rem;color:var(--sat-text-muted)}.workshop-stock-card-total{display:flex;justify-content:space-between;align-items:center;padding:.6rem .75rem;background:var(--sat-elevated);border:1px solid var(--sat-border);border-radius:8px;font-size:.8rem;font-weight:600;margin-top:.25rem}@media(max-width:900px){.workshop-resumen-grid{grid-template-columns:1fr}}@media(max-width:768px){.sat-action-grid{grid-template-columns:1fr}.workshop-map{height:280px}.workshop-stats-row{display:grid;grid-template-columns:1fr 1fr;gap:.5rem}.workshop-stat-card{flex:none;min-width:0;padding:.65rem .75rem;gap:.5rem}.workshop-stat-value{font-size:1.05rem}.workshop-tab{padding:.5rem .7rem;font-size:.78rem}.workshop-tab span:not(.workshop-tab-count){display:inline}.workshop-stock-header{flex-direction:column;align-items:flex-start}.workshop-stock-actions{width:100%}.workshop-stock-actions .sat-btn{flex:1;justify-content:center}.workshop-repair-row{flex-wrap:wrap;padding:.5rem .6rem;gap:.4rem}.workshop-stock-table-wrap{display:none}.workshop-stock-cards{display:flex;flex-direction:column;gap:.4rem}}@media(max-width:480px){.workshop-tab span:not(.workshop-tab-count){display:none}.workshop-tab{padding:.5rem .6rem}}.sat-page-header{display:flex;align-items:center;gap:.75rem;margin-bottom:1.5rem;padding-bottom:1rem;border-bottom:1px solid var(--sat-border);position:relative}.sat-page-header:after{content:"";position:absolute;left:0;bottom:-1px;width:56px;height:2px;background:var(--sat-primary);border-radius:1px}.sat-page-header-icon{width:36px;height:36px;padding:7px;background:color-mix(in srgb,var(--sat-primary) 10%,transparent);border-radius:var(--sat-radius-md);color:var(--sat-primary);flex-shrink:0}.sat-page-header-icon svg{width:100%;height:100%}.sat-page-title{font-size:1.4rem;font-weight:600;letter-spacing:-.022em;line-height:1.15}.sat-page-subtitle{font-size:.78rem;color:var(--sat-text-muted);margin-top:3px;letter-spacing:-.005em}.sat-card{background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-lg);padding:1.15rem;margin-bottom:.85rem;transition:border-color .15s}.sat-card.sat-card-hover:hover{border-color:var(--sat-primary)}.sat-card h3{font-size:.95rem;font-weight:600;margin-bottom:.65rem;letter-spacing:.02em}.sat-stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:.6rem;margin-bottom:1rem}.sat-stat-card{background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:10px;padding:1rem 1.1rem;text-align:center;position:relative;overflow:hidden;transition:border-color var(--sat-motion-fast),transform var(--sat-motion-fast),box-shadow var(--sat-motion-fast)}.sat-stat-card:before{content:"";position:absolute;top:0;left:0;right:0;height:2px;background:var(--sat-primary);opacity:0;transition:opacity var(--sat-motion-fast)}.sat-stat-card:hover:before{opacity:1}.sat-stat-value{font-family:var(--sat-font-sans);font-size:1.8rem;font-weight:600;color:var(--sat-text);line-height:1.05;letter-spacing:-.022em;font-feature-settings:"tnum";font-variant-numeric:tabular-nums lining-nums}.sat-stat-label{font-size:.66rem;color:var(--sat-text-muted);margin-top:.45rem;font-weight:600;text-transform:uppercase;letter-spacing:.06em}.sat-stat-sub{font-size:.66rem;color:var(--sat-text-muted);font-family:var(--sat-font-sans);font-weight:500;margin-top:2px}.sat-stat-card-btn{cursor:pointer;font-family:inherit;transition:border-color var(--sat-motion-fast),transform var(--sat-motion-fast),box-shadow var(--sat-motion-fast)}.sat-stat-card-btn:hover{border-color:color-mix(in srgb,var(--sat-primary) 55%,var(--sat-border));transform:translateY(-1px);box-shadow:var(--sat-shadow-md)}.sat-btn{display:inline-flex;align-items:center;gap:.4rem;padding:.55rem 1.1rem;border-radius:var(--sat-radius-md);font-size:.78rem;font-weight:600;cursor:pointer;border:none;transition:all .15s;font-family:inherit;white-space:nowrap;-webkit-user-select:none;user-select:none;letter-spacing:.02em}.sat-btn-primary{background:var(--sat-primary);color:var(--sat-primary-text)}.sat-btn-primary:hover:not(:disabled){background:var(--sat-primary-hover);filter:brightness(1.1)}.sat-btn-primary:active:not(:disabled){filter:brightness(.95)}.sat-btn-outline{background:transparent;color:var(--sat-text);border:1px solid var(--sat-border)}.sat-btn-outline:hover:not(:disabled){border-color:var(--sat-primary);color:var(--sat-primary);background:color-mix(in srgb,var(--sat-primary) 5%,transparent)}.sat-btn-secondary{background:var(--sat-elevated);color:var(--sat-text);border:1px solid var(--sat-border)}.sat-btn-secondary:hover:not(:disabled){background:var(--sat-border);border-color:var(--sat-text-muted)}.sat-btn-danger{background:var(--sat-danger);color:#fff}.sat-btn-danger:hover:not(:disabled){filter:brightness(1.1);transform:translateY(-1px)}.sat-btn-sm{padding:.3rem .65rem;font-size:.72rem}.sat-btn:disabled{opacity:.45;cursor:not-allowed}.sat-btn:focus-visible{outline:2px solid var(--sat-primary);outline-offset:2px}.sat-input,.sat-select,.sat-textarea{width:100%;padding:.6rem .8rem;border-radius:var(--sat-radius-md);border:1px solid var(--sat-border);background:var(--sat-bg);color:var(--sat-text);font-size:.82rem;outline:none;transition:border-color .15s;font-family:inherit;min-height:38px}.sat-input::placeholder,.sat-select::placeholder,.sat-textarea::placeholder{color:var(--sat-text-muted);opacity:.6}.sat-input:hover:not(:disabled):not(:focus),.sat-select:hover:not(:disabled):not(:focus){border-color:var(--sat-text-muted)}.sat-input:focus,.sat-select:focus,.sat-textarea:focus{border-color:var(--sat-primary)}.sat-input:disabled,.sat-select:disabled{opacity:.5;cursor:not-allowed}.sat-textarea{resize:vertical;min-height:80px}.sat-label{display:block;font-size:.72rem;font-weight:600;margin-bottom:.35rem;color:var(--sat-text-muted);text-transform:uppercase;letter-spacing:.04em}.sat-label-required:after{content:" *";color:var(--sat-danger, #ef4444);font-weight:400}.sat-form-group{margin-bottom:.85rem}.sat-input-error{border-color:var(--sat-danger)!important;box-shadow:0 0 0 3px #f871711a!important}.sat-field-error{color:var(--sat-danger);font-size:.7rem;margin-top:.25rem}.sat-table-wrap{overflow-x:auto;border-radius:var(--sat-radius-md);border:1px solid var(--sat-border)}.sat-table{width:100%;border-collapse:collapse;font-size:.82rem;font-feature-settings:"tnum"}.sat-table th{text-align:left;padding:.7rem .9rem;font-weight:600;color:var(--sat-text-muted);background:transparent;font-size:.66rem;letter-spacing:.06em;text-transform:uppercase;border-bottom:1px solid var(--sat-border)}.sat-table td{padding:.7rem .9rem;border-bottom:1px solid var(--sat-border-subtle, color-mix(in srgb, var(--sat-border) 60%, transparent))}.sat-table tbody tr{transition:background var(--sat-motion-fast)}.sat-table tbody tr:hover td{background:color-mix(in srgb,var(--sat-text) 3%,transparent)}.sat-table tbody tr:last-child td{border-bottom:none}.sat-badge{display:inline-flex;align-items:center;gap:.25rem;padding:.2rem .55rem;border-radius:var(--sat-radius-sm);font-size:.65rem;font-weight:600;white-space:nowrap;letter-spacing:.03em;text-transform:uppercase}.sat-badge-success{background:color-mix(in srgb,var(--sat-success) 15%,transparent);color:var(--sat-success)}.sat-badge-warning{background:color-mix(in srgb,var(--sat-warning) 15%,transparent);color:var(--sat-warning)}.sat-badge-danger{background:color-mix(in srgb,var(--sat-danger) 15%,transparent);color:var(--sat-danger)}.sat-badge-info{background:color-mix(in srgb,var(--sat-info) 15%,transparent);color:var(--sat-info)}.sat-badge-muted{background:var(--sat-elevated);color:var(--sat-text-muted)}.sat-tabs{display:flex;gap:0;border-bottom:1px solid var(--sat-border);margin-bottom:1rem}.sat-tab{padding:.55rem 1.1rem;cursor:pointer;font-size:.75rem;font-weight:600;color:var(--sat-text-muted);border-bottom:2px solid transparent;transition:color .15s;background:none;border-top:none;border-left:none;border-right:none;font-family:inherit;text-transform:uppercase;letter-spacing:.06em}.sat-tab:hover{color:var(--sat-text)}.sat-tab:focus-visible{outline:2px solid var(--sat-primary);outline-offset:-2px}.sat-tab.active{color:var(--sat-primary);border-bottom-color:var(--sat-primary)}.sat-empty{text-align:center;padding:2.5rem 1rem;color:var(--sat-text-muted);font-size:.85rem}.sat-toast{position:fixed;bottom:1.5rem;right:1.5rem;z-index:100;background:var(--sat-surface);color:var(--sat-text);padding:.75rem 1.25rem;border-radius:var(--sat-radius-md);font-weight:500;font-size:.82rem;box-shadow:var(--sat-shadow-lg);border:1px solid var(--sat-border);animation:sat-toast-in .3s ease;display:flex;align-items:center;gap:.5rem;cursor:pointer;max-width:400px;border-left:3px solid var(--sat-success)}.sat-toast-icon{font-size:1rem}.sat-toast-success{border-left-color:var(--sat-success)}.sat-toast-error{border-left-color:var(--sat-danger)}.sat-toast-warning{border-left-color:var(--sat-warning)}.sat-toast-info{border-left-color:var(--sat-info)}.sat-toast:has(.sat-toast-action){cursor:default}.sat-toast-action{background:transparent;border:1px solid var(--sat-primary);color:var(--sat-primary);padding:4px 12px;border-radius:999px;font-family:inherit;font-size:.78rem;font-weight:600;cursor:pointer;transition:background var(--sat-motion-fast);flex-shrink:0;margin-left:8px}.sat-toast-action:hover{background:color-mix(in srgb,var(--sat-primary) 14%,transparent)}.sat-toast-action:focus-visible{outline:2px solid var(--sat-primary);outline-offset:2px}@keyframes sat-toast-in{0%{transform:translateY(16px);opacity:0}}.sat-priority-high{border-left:3px solid var(--sat-danger)!important}.sat-priority-medium{border-left:3px solid var(--sat-warning)!important}.sat-priority-low{border-left:3px solid var(--sat-success)!important}.sat-roi-bar-wrap{margin:.5rem 0}.sat-roi-bar{height:22px;border-radius:var(--sat-radius-sm);transition:width .5s;display:flex;align-items:center;padding:0 .5rem;font-size:.7rem;font-weight:600;color:#fff}.sat-roi-bar-current{background:var(--sat-danger)}.sat-roi-bar-new{background:var(--sat-success)}.sat-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:.85rem}.sat-grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:.85rem}.sat-flex-between{display:flex;justify-content:space-between;align-items:center}.sat-flex-wrap{display:flex;flex-wrap:wrap;gap:.5rem}.sat-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:60;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.sat-modal{background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-xl);padding:1.75rem;max-width:600px;width:90%;max-height:90vh;overflow-y:auto;box-shadow:var(--sat-shadow-lg)}.sat-modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem}.sat-modal-close{background:none;border:none;color:var(--sat-text-muted);cursor:pointer;font-size:1.3rem;line-height:1;transition:color .15s}.sat-modal-close:hover{color:var(--sat-text)}.sat-lang-row{display:flex;align-items:center;position:relative;overflow:visible}.sat-lang-flag{background:none;border:1px solid transparent;border-radius:6px;padding:2px 5px;cursor:pointer;line-height:1;transition:border-color .14s cubic-bezier(.32,.72,0,1),background .14s cubic-bezier(.32,.72,0,1);display:inline-flex;align-items:center;justify-content:center;gap:3px;min-height:26px;font-family:inherit}.sat-lang-flag:hover{background:var(--sat-elevated)}.sat-lang-flag.is-active{border-color:color-mix(in srgb,var(--sat-primary) 50%,var(--sat-border));background:color-mix(in srgb,var(--sat-primary) 10%,transparent)}.sat-lang-flag__chevron{font-size:.65rem;color:var(--sat-text-muted);margin-left:1px;transition:transform .14s cubic-bezier(.32,.72,0,1)}.sat-lang-flag[aria-expanded=true] .sat-lang-flag__chevron{transform:rotate(180deg)}.sat-lang-menu{position:absolute;left:0;bottom:calc(100% + 6px);min-width:160px;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:10px;box-shadow:0 8px 24px color-mix(in srgb,var(--sat-text) 18%,transparent);padding:4px;display:flex;flex-direction:column;gap:2px;z-index:var(--sat-z-popover, 1200);animation:sat-lang-menu-in .16s cubic-bezier(.32,.72,0,1)}@keyframes sat-lang-menu-in{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.sat-lang-menu__item{display:flex;align-items:center;gap:8px;padding:6px 10px;border-radius:6px;border:none;background:none;cursor:pointer;font-family:inherit;font-size:.85rem;color:var(--sat-text);text-align:start;white-space:nowrap;transition:background .12s ease}.sat-lang-menu__item:hover{background:var(--sat-elevated)}.sat-lang-menu__item.is-active{background:color-mix(in srgb,var(--sat-primary) 12%,transparent);color:var(--sat-primary-strong, var(--sat-primary));font-weight:600}.sat-thread-item{padding:.7rem;border:1px solid var(--sat-border);border-radius:var(--sat-radius-lg);cursor:pointer;margin-bottom:.4rem;transition:all .15s}.sat-thread-item:hover{border-color:var(--sat-primary);background:color-mix(in srgb,var(--sat-primary) 3%,transparent)}.sat-message-bubble{padding:.7rem 1rem;border-radius:var(--sat-radius-lg);margin-bottom:.4rem;max-width:80%}.sat-message-customer{background:color-mix(in srgb,var(--sat-primary) 12%,transparent);margin-left:auto}.sat-message-staff{background:var(--sat-elevated)}.sat-star{cursor:pointer;font-size:1.5rem;color:var(--sat-border);transition:color .15s}.sat-star.active,.sat-star:hover{color:#f1c40f}.sat-nps-btn{width:34px;height:34px;border-radius:50%;border:1px solid var(--sat-border);background:transparent;color:var(--sat-text);cursor:pointer;font-size:.75rem;font-weight:600;transition:all .15s}.sat-nps-btn.active{background:var(--sat-primary);color:var(--sat-primary-text);border-color:var(--sat-primary)}@media(max-width:768px){.sat-mobile-header{display:flex}.sat-sidebar{transform:translate(-100%);transition:transform .3s}.sat-sidebar.open{transform:translate(0)}.sat-mobile-header{z-index:50}.sat-main{margin-left:0;padding:.75rem;padding-top:calc(52px + env(safe-area-inset-top) + .75rem);max-width:100%;overflow-x:hidden}.sat-stats-grid{grid-template-columns:repeat(2,1fr);gap:.5rem}.sat-stat-value{font-size:1.4rem}.sat-stat-label{font-size:.6rem}.sat-grid-2,.sat-grid-3{grid-template-columns:1fr}.sat-btn,.sat-nav-item,.sat-tab,.sat-input,.sat-select{min-height:44px}.sat-page-title{font-size:1.05rem}.sat-page-subtitle{font-size:.7rem}.sat-page-header{gap:.5rem;margin-bottom:1rem;padding-bottom:.75rem}.sat-page-header-icon{width:30px;height:30px;padding:5px}.step-indicator-label{display:none}.sat-topbar-actions{position:static;justify-content:flex-end;margin-bottom:.75rem;flex-wrap:wrap;gap:.4rem}.sat-table-responsive thead{display:none}.sat-table-responsive tbody tr{display:flex;flex-direction:column;padding:.75rem;border-bottom:1px solid var(--sat-border);gap:.25rem}.sat-table-responsive tbody td{display:flex;justify-content:space-between;align-items:center;padding:.15rem 0;border:none}.sat-table-responsive tbody td:before{content:attr(data-label);font-weight:600;font-size:.75rem;color:var(--sat-text-muted);margin-right:.5rem;flex-shrink:0}.sat-modal{max-width:100%!important;margin:0;border-radius:0;min-height:100vh}.sat-modal-overlay{padding:0}.sat-filter-row{flex-direction:column}.sat-filter-row>select,.sat-filter-row>input,.sat-filter-row>.sat-select{width:100%;min-width:unset}.sat-qty-btn{width:40px!important;height:40px!important}input,select,textarea{font-size:16px!important}button:not(.sat-btn):not(.sat-qty-btn):not([data-size=xs]):not(.sat-modal-close):not(.sat-hamburger){min-height:44px}}.sat-bottom-nav{display:none;position:fixed;left:0;right:0;bottom:0;z-index:60;background:var(--sat-surface);border-top:1px solid var(--sat-border);padding:.35rem .25rem;padding-bottom:calc(.35rem + env(safe-area-inset-bottom));box-shadow:0 -2px 8px #00000014}.sat-bottom-nav-item{flex:1 1 0;min-width:0;min-height:48px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;padding:4px 2px;background:transparent;border:none;cursor:pointer;color:var(--sat-text-muted);font-family:inherit;font-size:10px;transition:color .15s}.sat-bottom-nav-item span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}.sat-bottom-nav-item.active{color:var(--sat-primary)}.sat-bottom-nav-item:focus-visible{outline:2px solid var(--sat-primary);outline-offset:-2px;border-radius:4px}.sat-bottom-nav-badge{position:absolute;top:-4px;right:-8px;min-width:14px;height:14px;padding:0 3px;border-radius:999px;background:var(--sat-danger);color:#fff;font-size:9px;font-weight:700;line-height:14px;display:inline-flex;align-items:center;justify-content:center;pointer-events:none}.sat-bottom-nav-sheet{display:none;position:fixed;left:.5rem;right:.5rem;bottom:calc(60px + env(safe-area-inset-bottom));z-index:61;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:12px;box-shadow:0 6px 24px #0000001f;padding:.5rem;grid-template-columns:repeat(3,1fr);gap:.25rem}.sat-bottom-nav-sheet-item{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;padding:.65rem .4rem;min-height:60px;background:transparent;border:1px solid transparent;border-radius:8px;cursor:pointer;color:var(--sat-text);font-family:inherit;font-size:11px;transition:background .12s,border-color .12s}.sat-bottom-nav-sheet-item:hover{background:color-mix(in srgb,var(--sat-text) 5%,transparent)}.sat-bottom-nav-sheet-item.active{border-color:color-mix(in srgb,var(--sat-primary) 40%,transparent);color:var(--sat-primary)}.sat-bottom-nav-sheet-item span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}@media(max-width:768px){.sat-bottom-nav{display:flex}.sat-bottom-nav-sheet{display:grid}.sat-main{padding-bottom:calc(120px + env(safe-area-inset-bottom) + .75rem)}}[dir=rtl] .sat-sidebar{left:auto;right:0;border-right:none;border-left:1px solid var(--sat-border)}[dir=rtl] .sat-main{margin-left:0;margin-right:var(--sat-sidebar-width)}[dir=rtl] .sat-nav-item{border-left:none;border-right:2px solid transparent}[dir=rtl] .sat-nav-item.active{border-right-color:var(--sat-primary)}[dir=rtl] .sat-nav-badge{right:auto;left:12px}[dir=rtl] .sat-message-customer{margin-left:0;margin-right:auto}@media(max-width:768px){[dir=rtl] .sat-sidebar{transform:translate(100%)}[dir=rtl] .sat-sidebar.open{transform:translate(0)}[dir=rtl] .sat-main{margin-right:0}}.kb-article-content{color:var(--sat-text)}.kb-article-content h1,.kb-article-content h2,.kb-article-content h3{margin:1rem 0 .5rem;color:var(--sat-text)}.kb-article-content h1{font-size:1.2rem}.kb-article-content h2{font-size:1.05rem}.kb-article-content h3{font-size:.95rem}.kb-article-content p{margin:.4rem 0}.kb-article-content ul,.kb-article-content ol{padding-left:1.5rem;margin:.4rem 0}.kb-article-content li{margin:.2rem 0}.kb-article-content a{color:var(--sat-primary);text-decoration:underline}.kb-article-content img{max-width:100%;height:auto;border-radius:8px;margin:.5rem 0}.kb-article-content table{width:100%;border-collapse:collapse;margin:.5rem 0;font-size:.82rem}.kb-article-content th,.kb-article-content td{border:1px solid var(--sat-border);padding:.4rem .6rem;text-align:left}.kb-article-content th{background:var(--sat-elevated);font-weight:600}.manual-content ul,.manual-content ol{padding-left:1.3rem;margin:.3rem 0}.manual-content li{margin-bottom:.25rem}.manual-content p{margin:.4rem 0}.manual-content table{width:100%;border-collapse:collapse;margin:.5rem 0;font-size:.82rem}.manual-content th,.manual-content td{padding:.35rem .5rem;border:1px solid var(--sat-border);text-align:left}.manual-content th{background:var(--sat-elevated);font-weight:600}.manual-content .sat-warning{color:#d97706;font-weight:500}.fichas-layout{display:flex;gap:.75rem;align-items:flex-start;max-height:calc(100vh - 160px)}.fichas-layout .fichas-image-col{flex:0 0 52%;min-width:0;max-width:680px}.fichas-layout .fichas-refs-col{flex:1 1 auto;min-width:0}.fichas-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:.85rem}@media(max-width:1100px){.fichas-layout .fichas-image-col{flex:0 0 52%;max-width:none}}@media(max-width:900px){.fichas-layout{flex-direction:column;max-height:none}.fichas-layout .fichas-image-col{flex:none;width:100%}.fichas-layout .fichas-refs-col{flex:none;width:100%;max-height:50vh!important;height:auto!important}.fichas-grid{grid-template-columns:repeat(auto-fill,minmax(160px,1fr))}}@media(max-width:768px){.fichas-grid{grid-template-columns:repeat(2,1fr);gap:.5rem}.fichas-layout .fichas-refs-col{max-height:65vh!important}}@media(max-width:480px){.fichas-grid{grid-template-columns:1fr}}.sat-bot-fab{position:fixed;bottom:1.5rem;right:1.5rem;z-index:900;width:52px;height:52px;border-radius:50%;background:var(--sat-primary);color:var(--sat-primary-text);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 16px #0000004d;transition:transform .15s}.sat-bot-fab:hover{transform:scale(1.08)}body:has(.wizard-with-cta) .sat-bot-fab{bottom:5rem;right:1.5rem;opacity:.85}body:has(.wizard-with-cta) .sat-bot-fab:hover{opacity:1}.sat-bot-panel{position:fixed;bottom:5rem;right:1.5rem;z-index:901;width:360px;max-height:520px;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-xl);box-shadow:var(--sat-shadow-lg);display:flex;flex-direction:column;overflow:hidden;animation:sat-bot-slide-up .2s ease}@keyframes sat-bot-slide-up{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}.sat-bot-header{display:flex;align-items:center;gap:.5rem;padding:.75rem 1rem;background:var(--sat-elevated);border-bottom:1px solid var(--sat-border);flex-shrink:0}.sat-bot-header-title{flex:1;font-weight:700;font-size:.85rem}.sat-bot-header-btn{background:none;border:none;color:var(--sat-text-muted);cursor:pointer;padding:4px;border-radius:var(--sat-radius-sm);display:flex;align-items:center;transition:color .15s}.sat-bot-header-btn:hover{color:var(--sat-text)}.sat-bot-messages{flex:1;overflow-y:auto;padding:.75rem;display:flex;flex-direction:column;gap:.5rem;min-height:200px}.sat-bot-msg{max-width:95%}.sat-bot-msg-bot{align-self:flex-start}.sat-bot-msg-user{align-self:flex-end}.sat-bot-msg-text{padding:.5rem .75rem;border-radius:var(--sat-radius-md);font-size:.8rem;line-height:1.5;white-space:pre-line}.sat-bot-msg-bot .sat-bot-msg-text{background:var(--sat-elevated);color:var(--sat-text)}.sat-bot-msg-user .sat-bot-msg-text{background:var(--sat-primary);color:var(--sat-primary-text)}.sat-bot-actions{display:flex;flex-wrap:wrap;gap:.35rem;margin-top:.4rem}.sat-bot-pill{padding:.3rem .65rem;border-radius:20px;border:1px solid var(--sat-border);background:var(--sat-surface);color:var(--sat-text);font-size:.72rem;font-weight:600;cursor:pointer;transition:all .15s;font-family:inherit;white-space:nowrap}.sat-bot-pill:hover{border-color:var(--sat-primary);color:var(--sat-primary);background:color-mix(in srgb,var(--sat-primary) 8%,transparent)}.sat-bot-result{margin-top:.35rem;padding:.5rem;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-sm)}.sat-bot-result-info{display:flex;flex-direction:column;gap:.15rem;margin-bottom:.35rem}.sat-bot-result-ref{font-size:.72rem;font-weight:700;color:var(--sat-primary)}.sat-bot-result-name{font-size:.72rem;color:var(--sat-text)}.sat-bot-result-price{font-size:.72rem;font-weight:600;color:var(--sat-text-muted)}.sat-bot-result-actions{display:flex;gap:.35rem}.sat-bot-input-row{display:flex;align-items:center;gap:.5rem;padding:.6rem .75rem;border-top:1px solid var(--sat-border);background:var(--sat-elevated);flex-shrink:0}.sat-bot-input{flex:1;padding:.45rem .65rem;border-radius:var(--sat-radius-md);border:1px solid var(--sat-border);background:var(--sat-surface);color:var(--sat-text);font-size:.78rem;outline:none;font-family:inherit}.sat-bot-input:focus{border-color:var(--sat-primary)}.sat-bot-input::placeholder{color:var(--sat-text-muted);opacity:.6}.sat-bot-send{background:var(--sat-primary);color:var(--sat-primary-text);border:none;border-radius:50%;width:32px;height:32px;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:opacity .15s}.sat-bot-send:disabled{opacity:.4;cursor:not-allowed}@media(max-width:768px){.sat-bot-panel{position:fixed;top:0;left:0;width:100%;max-height:100vh;border-radius:0;bottom:0;right:0;z-index:902}.sat-bot-fab{z-index:55;bottom:calc(64px + env(safe-area-inset-bottom) + .75rem)!important;left:1rem;right:auto;top:auto;width:44px;height:44px;opacity:1;box-shadow:0 4px 12px -2px #00000052,0 1px 2px #0000002e}.sat-bot-fab:after{content:"";position:absolute;top:-2px;right:-2px;bottom:-2px;left:-2px;border-radius:50%;border:2px solid color-mix(in srgb,var(--sat-primary) 50%,transparent);animation:sat-bot-pulse 2.4s ease-in-out infinite;pointer-events:none}@keyframes sat-bot-pulse{0%,to{opacity:0;transform:scale(1)}50%{opacity:1;transform:scale(1.15)}}body:has(.bulk-bar) .sat-bot-fab{display:none!important}.sat-bot-panel{z-index:902}body.app-has-detail .sat-bot-fab,body.app-has-detail .sat-bot-panel{display:none!important}body:has(.sat-floating-bar) .sat-bot-panel{display:none!important}.cat-fab{bottom:calc(64px + env(safe-area-inset-bottom) + .75rem)!important}.sat-bot-msg{max-width:92%}.sat-bot-msg-text{font-size:.85rem}.sat-bot-input{font-size:16px;min-height:40px}.sat-bot-send{width:40px;height:40px}.sat-bot-pill{min-height:32px;padding:.4rem .75rem;font-size:.75rem}.sat-onfire-grid{grid-template-columns:1fr 1fr!important}.sat-onfire-banner{padding:.65rem .75rem!important}}@media(max-width:380px){.sat-onfire-grid{grid-template-columns:1fr!important}}body[data-density=compact] .sat-card{padding:.55rem .7rem}body[data-density=compact] .sat-card h3{margin-bottom:.35rem;font-size:.9rem}body[data-density=compact] .sat-card h4{margin-bottom:.3rem;font-size:.8rem}body[data-density=compact] .sat-table th,body[data-density=compact] .sat-table td{padding:4px 8px;font-size:.78rem}body[data-density=compact] .sat-input{padding:.3rem .5rem;font-size:.78rem}body[data-density=compact] .sat-btn-sm{padding:.18rem .45rem;font-size:.72rem}@media(max-width:900px){.sat-quality-edit-split{grid-template-columns:1fr!important}}.sat-spin{animation:sat-spin .9s linear infinite}.ops-tabs{display:flex;align-items:stretch;gap:2px;border-bottom:1px solid var(--sat-border);margin-bottom:1rem;flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none}.ops-tabs::-webkit-scrollbar{display:none}.ops-tabs--sub{margin-bottom:.5rem}.sat-subtab-badge{display:inline-flex;align-items:center;justify-content:center;font-size:.62rem;font-weight:600;letter-spacing:.005em;min-width:18px;padding:0 5px;height:16px;border-radius:999px;background:color-mix(in srgb,var(--sat-primary) 18%,transparent);color:var(--sat-primary);margin-left:2px}.ops-tabs__btn.is-active .sat-subtab-badge{background:var(--sat-primary);color:var(--sat-primary-text)}.ops-tabs__btn{position:relative;display:inline-flex;align-items:center;gap:6px;padding:10px 12px;background:transparent;border:none;border-bottom:2px solid transparent;margin-bottom:-1px;color:var(--sat-text-muted);font-family:inherit;font-size:var(--sat-text-sm, .82rem);font-weight:500;letter-spacing:-.005em;cursor:pointer;white-space:nowrap;flex-shrink:0;transition:color var(--sat-motion-fast),border-color var(--sat-motion-fast),background var(--sat-motion-fast)}.ops-tabs__btn:hover{color:var(--sat-text);background:color-mix(in srgb,var(--sat-text) 4%,transparent)}.ops-tabs__btn:focus-visible{outline:2px solid var(--sat-primary);outline-offset:-2px;border-radius:4px}.ops-tabs__btn.is-active{color:var(--sat-text);border-bottom-color:var(--sat-primary);font-weight:600}.ops-tabs__btn.is-active svg{color:var(--sat-primary)}.ops-tabs__density{margin-left:auto;color:var(--sat-text-muted)}@media(max-width:768px){.ops-tabs__btn{padding:9px 10px;font-size:.76rem;gap:5px}}.notif-list{display:flex;flex-direction:column;gap:4px}.notif-item{display:flex;align-items:flex-start;gap:.75rem;padding:.85rem 1rem;border-radius:10px;background:var(--sat-surface);border:1px solid var(--sat-border);transition:border-color var(--sat-motion-fast),background var(--sat-motion-fast)}.notif-item.is-clickable{cursor:pointer}.notif-item.is-unread{background:color-mix(in srgb,var(--sat-primary) 4%,var(--sat-surface));border-color:color-mix(in srgb,var(--sat-primary) 18%,var(--sat-border))}.notif-item.is-clickable:hover{border-color:color-mix(in srgb,var(--notif-accent, var(--sat-primary)) 45%,var(--sat-border))}.notif-item__icon{width:36px;height:36px;border-radius:8px;flex-shrink:0;margin-top:2px;display:flex;align-items:center;justify-content:center;background:color-mix(in srgb,var(--notif-accent, var(--sat-primary)) 12%,transparent);color:var(--notif-accent, var(--sat-primary))}.notif-item__content{flex:1;min-width:0}.notif-item__head{display:flex;align-items:center;gap:.4rem;margin-bottom:2px}.notif-item__dot{width:6px;height:6px;border-radius:50%;background:var(--sat-primary);flex-shrink:0}.notif-item__title{font-size:.88rem;font-weight:500;color:var(--sat-text);letter-spacing:-.005em}.notif-item.is-unread .notif-item__title{font-weight:600}.notif-item__time{font-size:.7rem;color:var(--sat-text-muted);margin-left:auto;flex-shrink:0;letter-spacing:.005em}.notif-item__body{font-size:.8rem;color:var(--sat-text-muted);margin:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;letter-spacing:-.003em}.notif-item__ref{font-family:var(--sat-font-mono);font-size:.7rem;color:var(--sat-primary);font-weight:500;margin-top:4px;display:inline-block;letter-spacing:.01em}.ops-alert{padding:.7rem .95rem;border-radius:8px;border:1px solid transparent;border-left-width:3px;display:flex;flex-direction:column;gap:4px;font-size:.82rem;letter-spacing:-.003em}.ops-alert__title{display:flex;align-items:center;gap:6px;font-weight:600;letter-spacing:-.005em;margin-bottom:2px}.ops-alert__item{font-size:.82rem;line-height:1.45}.ops-alert__item:before{content:"·";margin-right:6px;opacity:.55}.ops-alert--danger{background:color-mix(in srgb,var(--sat-danger) 8%,transparent);border-color:color-mix(in srgb,var(--sat-danger) 24%,transparent);border-left-color:var(--sat-danger);color:color-mix(in srgb,var(--sat-danger) 80%,var(--sat-text))}.ops-alert--warn{background:color-mix(in srgb,var(--sat-warning) 10%,transparent);border-color:color-mix(in srgb,var(--sat-warning) 28%,transparent);border-left-color:var(--sat-warning);color:color-mix(in srgb,var(--sat-warning) 90%,var(--sat-text))}.ops-alert--info{background:color-mix(in srgb,var(--sat-info) 8%,transparent);border-color:color-mix(in srgb,var(--sat-info) 22%,transparent);border-left-color:var(--sat-info);color:color-mix(in srgb,var(--sat-info) 80%,var(--sat-text))}[data-theme=dark] .ops-alert--danger,[data-theme=dark] .ops-alert--warn,[data-theme=dark] .ops-alert--info{color:color-mix(in srgb,currentColor 70%,var(--sat-text) 30%)}.sat-action-card{padding:.85rem 1rem;gap:.55rem}.sat-action-card__head{display:flex;align-items:center;gap:.45rem;margin-bottom:0}.sat-action-card__icon{display:inline-flex;align-items:center;justify-content:center}.sat-action-card__title{font-size:.86rem;font-weight:600;letter-spacing:-.01em;color:var(--sat-text)}.sat-action-card__items{display:flex;flex-direction:column;gap:.25rem}.sat-action-card__row{display:flex;justify-content:space-between;align-items:baseline;gap:.5rem;font-size:.78rem;letter-spacing:-.003em}.sat-action-card__row:before{content:none}.sat-action-card__label{color:var(--sat-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0}.sat-action-card__sub{color:var(--sat-text-muted);flex-shrink:0;font-size:.74rem;font-weight:600;letter-spacing:0}.sat-action-card__cta{background:none;border:none;cursor:pointer;color:inherit;font-size:.78rem;font-weight:600;padding:0;display:inline-flex;align-items:center;gap:.25rem;letter-spacing:-.005em;align-self:flex-start;margin-top:.15rem;transition:opacity var(--sat-motion-fast);font-family:inherit}.sat-action-card__cta:hover{opacity:.7}.sat-action-card--success{background:color-mix(in srgb,var(--sat-success) 8%,transparent);border-color:color-mix(in srgb,var(--sat-success) 24%,transparent);border-left-color:var(--sat-success);color:color-mix(in srgb,var(--sat-success) 80%,var(--sat-text))}[data-theme=dark] .sat-action-card--success{color:color-mix(in srgb,currentColor 70%,var(--sat-text) 30%)}.sat-quick-actions{display:flex;gap:.5rem;margin-top:1rem;flex-wrap:wrap}.sat-tile-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:.6rem}.sat-tile{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:.55rem;padding:1.4rem 1rem;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:12px;cursor:pointer;color:var(--sat-text);font-family:inherit;text-align:center;transition:border-color .16s cubic-bezier(.32,.72,0,1),box-shadow .16s cubic-bezier(.32,.72,0,1),transform .16s cubic-bezier(.32,.72,0,1)}.sat-tile:hover{border-color:color-mix(in srgb,var(--sat-primary) 55%,var(--sat-border));box-shadow:var(--sat-shadow-md);transform:translateY(-1px)}.sat-tile__icon{width:48px;height:48px;border-radius:12px;flex-shrink:0;background:color-mix(in srgb,var(--sat-primary) 10%,transparent);color:var(--sat-primary);display:flex;align-items:center;justify-content:center}.sat-tile__title{font-size:.9rem;font-weight:600;letter-spacing:-.01em}.sat-tile__count{font-size:.72rem;color:var(--sat-text-muted);font-weight:500}.sat-listrow{width:100%;display:flex;align-items:center;gap:.85rem;padding:.75rem .95rem;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:10px;cursor:pointer;text-align:left;color:var(--sat-text);font-family:inherit;transition:border-color .16s cubic-bezier(.32,.72,0,1),box-shadow .16s cubic-bezier(.32,.72,0,1)}.sat-listrow:hover{border-color:color-mix(in srgb,var(--sat-primary) 50%,var(--sat-border));box-shadow:var(--sat-shadow-sm)}.sat-listrow__icon{width:44px;height:44px;border-radius:10px;flex-shrink:0;background:color-mix(in srgb,var(--sat-primary) 9%,transparent);color:var(--sat-primary);display:flex;align-items:center;justify-content:center}.sat-listrow__body{flex:1;min-width:0}.sat-listrow__title{font-size:.9rem;font-weight:600;letter-spacing:-.01em;color:var(--sat-text)}.sat-listrow__sub{font-size:.78rem;color:var(--sat-text-muted);margin-top:.1rem;line-height:1.45}.sat-listrow__chev{color:var(--sat-text-muted);flex-shrink:0}.sat-section-card{background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:12px;padding:.85rem 1rem}.sat-kv-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:.3rem 1.1rem}.sat-kv-row{display:flex;justify-content:space-between;align-items:baseline;gap:.5rem;font-size:.82rem;padding:.15rem 0}.sat-kv-row__k{color:var(--sat-text-muted);font-size:.78rem}.sat-kv-row__v{font-weight:600;color:var(--sat-text);text-align:right;font-feature-settings:"tnum";font-variant-numeric:tabular-nums lining-nums;letter-spacing:-.005em}.sat-search-input{display:flex;align-items:center;gap:.5rem;background:var(--sat-elevated);border-radius:8px;padding:.45rem .7rem;border:1px solid var(--sat-border);transition:border-color .14s cubic-bezier(.32,.72,0,1),box-shadow .14s cubic-bezier(.32,.72,0,1)}.sat-search-input:focus-within{border-color:color-mix(in srgb,var(--sat-primary) 55%,var(--sat-border));box-shadow:0 0 0 3px color-mix(in srgb,var(--sat-primary) 10%,transparent)}.sat-search-input input{flex:1;background:transparent;border:none;outline:none;color:var(--sat-text);font-size:.86rem;font-family:inherit;letter-spacing:-.005em}.sat-search-input__clear{background:none;border:none;cursor:pointer;color:var(--sat-text-muted);padding:2px;display:inline-flex;align-items:center;justify-content:center}.sat-search-input__clear:hover{color:var(--sat-text)}.sat-step-bubble{width:22px;height:22px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:.7rem;font-weight:700;font-family:inherit;flex-shrink:0;font-feature-settings:"tnum";font-variant-numeric:tabular-nums lining-nums;letter-spacing:0}.sat-step-bubble--active{background:var(--sat-primary);color:var(--sat-primary-text)}.sat-step-bubble--done{background:color-mix(in srgb,var(--sat-success) 18%,transparent);color:var(--sat-success);border:1px solid color-mix(in srgb,var(--sat-success) 38%,transparent)}.sat-step-bubble--pending{background:var(--sat-elevated);color:var(--sat-text-muted);border:1px solid var(--sat-border)}.sat-step-head{display:flex;align-items:center;gap:.5rem;margin-bottom:.7rem;flex-wrap:wrap}.sat-step-head__title{margin:0;font-size:.92rem;font-weight:600;letter-spacing:-.014em;color:var(--sat-text)}.sat-step-head__opt{font-size:.72rem;color:var(--sat-text-muted);font-weight:500;margin-left:6px;letter-spacing:0}.sat-upload-btn{display:inline-flex;align-items:center;gap:.35rem;cursor:pointer;padding:.4rem .8rem;border-radius:8px;border:1px dashed var(--sat-border);font-size:.8rem;font-family:inherit;color:var(--sat-text-muted);background:var(--sat-elevated);transition:border-color .14s cubic-bezier(.32,.72,0,1),color .14s cubic-bezier(.32,.72,0,1)}.sat-upload-btn:hover{border-color:color-mix(in srgb,var(--sat-primary) 55%,var(--sat-border));color:var(--sat-text)}.sat-file-row{display:flex;align-items:center;gap:.5rem;font-size:.78rem;padding:.3rem .55rem;background:var(--sat-elevated);border-radius:6px}.sat-file-row__name{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sat-file-row__size{color:var(--sat-text-muted);flex-shrink:0;font-feature-settings:"tnum";font-variant-numeric:tabular-nums lining-nums}.sat-file-row__remove{background:none;border:none;cursor:pointer;color:var(--sat-text-muted);padding:2px;display:inline-flex;align-items:center}.sat-file-row__remove:hover{color:var(--sat-danger)}.sat-qty-stepper{display:inline-flex;align-items:center;border:1px solid var(--sat-border);border-radius:6px;overflow:hidden;flex-shrink:0}.sat-qty-stepper button{background:var(--sat-surface);border:none;padding:.25rem .4rem;cursor:pointer;color:var(--sat-text);display:inline-flex;align-items:center;font-family:inherit;transition:background .12s}.sat-qty-stepper button:hover{background:color-mix(in srgb,var(--sat-text) 6%,var(--sat-surface))}.sat-qty-stepper__val{padding:.25rem .5rem;font-size:.78rem;font-weight:600;min-width:24px;text-align:center;font-feature-settings:"tnum";font-variant-numeric:tabular-nums lining-nums}.sat-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;z-index:9000;padding:1rem;animation:sat-modal-fade-in .18s ease-out}@keyframes sat-modal-fade-in{0%{opacity:0}to{opacity:1}}.sat-modal{background:var(--sat-surface);border-radius:12px;border:1px solid var(--sat-border);width:min(95vw,580px);max-height:90vh;display:flex;flex-direction:column;box-shadow:0 24px 60px -12px #00000052,0 8px 16px -4px #00000024,0 0 0 1px color-mix(in srgb,var(--sat-text) 4%,transparent);animation:sat-modal-pop-in .22s cubic-bezier(.32,.72,0,1)}@keyframes sat-modal-pop-in{0%{opacity:0;transform:translateY(8px) scale(.985)}to{opacity:1;transform:translateY(0) scale(1)}}.sat-modal--md{width:min(95vw,620px)}.sat-modal--lg{width:min(95vw,780px)}.sat-modal__header{display:flex;justify-content:space-between;align-items:center;padding:.85rem 1.05rem;border-bottom:1px solid var(--sat-border-subtle);flex-shrink:0}.sat-modal__body{flex:1;overflow-y:auto;padding:.95rem 1.05rem}.sat-modal__footer{display:flex;justify-content:space-between;align-items:center;gap:.85rem;padding:.75rem 1.05rem;border-top:1px solid var(--sat-border-subtle);flex-shrink:0;flex-wrap:wrap}.sat-search-dropdown{position:absolute;top:100%;left:0;right:0;z-index:10;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:8px;margin-top:4px;max-height:280px;overflow-y:auto;box-shadow:0 14px 32px -8px #0000002e,0 4px 10px -2px #0000001a}.sat-search-dropdown__item{display:flex;align-items:center;gap:.5rem;padding:.45rem .6rem;width:100%;background:transparent;border:none;border-bottom:1px solid var(--sat-border-subtle);cursor:pointer;text-align:left;font-family:inherit;color:var(--sat-text);transition:background .12s}.sat-search-dropdown__item:last-child{border-bottom:none}.sat-search-dropdown__item:hover{background:color-mix(in srgb,var(--sat-text) 5%,transparent)}.sat-proposal-line{display:flex;align-items:center;gap:.5rem;padding:.45rem .55rem;border:1px solid var(--sat-border);border-radius:8px;background:var(--sat-surface);transition:border-color .14s}.sat-proposal-line:hover{border-color:color-mix(in srgb,var(--sat-primary) 40%,var(--sat-border))}.sat-product-card{background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:12px;cursor:pointer;padding:0;overflow:hidden;text-align:left;font-family:inherit;color:var(--sat-text);display:flex;flex-direction:column;transition:border-color .16s cubic-bezier(.32,.72,0,1),box-shadow .16s cubic-bezier(.32,.72,0,1),transform .16s cubic-bezier(.32,.72,0,1)}.sat-product-card:hover{border-color:color-mix(in srgb,var(--sat-primary) 50%,var(--sat-border));box-shadow:var(--sat-shadow-md);transform:translateY(-1px)}.sat-product-card__img{width:100%;aspect-ratio:16/10;overflow:hidden;background:var(--sat-elevated);display:flex;align-items:center;justify-content:center;color:var(--sat-text-muted);opacity:1}.sat-product-card__img img{width:100%;height:100%;object-fit:cover}.sat-product-card__body{padding:.65rem .85rem}.sat-product-card__title{font-size:.86rem;font-weight:600;color:var(--sat-text);line-height:1.3;letter-spacing:-.005em}.orders-list{display:flex;flex-direction:column;gap:.5rem}.orders-list__card{background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:10px;padding:.85rem 1rem;cursor:pointer;transition:border-color .16s cubic-bezier(.32,.72,0,1),box-shadow .16s cubic-bezier(.32,.72,0,1)}.orders-list__card:hover{border-color:color-mix(in srgb,var(--sat-primary) 38%,var(--sat-border))}.orders-list__card.is-expanded{border-color:color-mix(in srgb,var(--sat-primary) 50%,var(--sat-border));box-shadow:var(--sat-shadow-sm)}.orders-list__row{display:flex;align-items:center;gap:.85rem}.orders-list__main{flex:1;min-width:0}.orders-list__head{display:flex;align-items:center;gap:.5rem;flex-wrap:wrap;margin-bottom:.4rem}.orders-list__ref{font-weight:700;font-size:.86rem;color:var(--sat-text);letter-spacing:-.014em}.orders-list__date{font-size:.74rem;color:var(--sat-text-muted);font-feature-settings:"tnum";font-variant-numeric:tabular-nums lining-nums}.orders-list__items{font-size:.72rem;color:var(--sat-text-muted);font-weight:500}.orders-list__tracking{font-size:.74rem;color:var(--sat-text-muted);margin-top:.25rem;letter-spacing:-.005em}.orders-list__amount{text-align:right;flex-shrink:0;display:flex;flex-direction:column;align-items:flex-end;gap:.35rem}.orders-list__total{font-weight:600;font-size:1.05rem;letter-spacing:-.022em;color:var(--sat-text)}.orders-list__actions{display:flex;gap:.3rem}.orders-list__chev{color:var(--sat-text-muted);flex-shrink:0;transition:transform .2s cubic-bezier(.32,.72,0,1)}.orders-list__chev.is-rot{transform:rotate(180deg)}.orders-list__detail{margin-top:.85rem;padding-top:.85rem;border-top:1px solid var(--sat-border-subtle);cursor:default}.sat-hotspot{position:absolute;border:1px solid color-mix(in srgb,var(--sat-primary) 32%,transparent);background:color-mix(in srgb,var(--sat-primary) 8%,transparent);border-radius:3px;cursor:pointer;padding:0;transition:background .14s cubic-bezier(.32,.72,0,1),border-color .14s cubic-bezier(.32,.72,0,1)}.sat-hotspot:hover{background:color-mix(in srgb,var(--sat-primary) 18%,transparent)}.sat-hotspot.is-selected{border:2px solid var(--sat-primary);background:color-mix(in srgb,var(--sat-primary) 24%,transparent)}.sat-hotspot.is-in-claim{border-color:color-mix(in srgb,var(--sat-success) 50%,transparent);background:color-mix(in srgb,var(--sat-success) 18%,transparent)}.sat-ref-row{padding:.4rem .55rem;border-radius:8px;cursor:pointer;margin-bottom:.2rem;border:1px solid transparent;background:transparent;transition:background .12s cubic-bezier(.32,.72,0,1),border-color .12s cubic-bezier(.32,.72,0,1)}.sat-ref-row:hover{background:color-mix(in srgb,var(--sat-text) 4%,transparent)}.sat-ref-row.is-selected{background:color-mix(in srgb,var(--sat-primary) 12%,transparent);border-color:color-mix(in srgb,var(--sat-primary) 35%,transparent)}.sat-ref-row.is-in-claim{background:color-mix(in srgb,var(--sat-success) 8%,transparent)}.sat-ref-row__main{display:flex;align-items:center;gap:.4rem}.sat-ref-row__code{font-weight:600;font-size:.8rem;color:var(--sat-text);letter-spacing:-.005em}.sat-ref-row.is-in-claim .sat-ref-row__code{color:var(--sat-success)}.sat-ref-row__name{flex:1;font-size:.74rem;color:var(--sat-text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sat-rep-type-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:.45rem}.sat-rep-type{padding:.55rem .95rem;border-radius:10px;cursor:pointer;font-size:.84rem;font-weight:600;letter-spacing:-.005em;font-family:inherit;border:1px solid var(--sat-border);background:var(--sat-surface);color:var(--sat-text);text-align:center;transition:border-color .14s cubic-bezier(.32,.72,0,1),background .14s cubic-bezier(.32,.72,0,1),color .14s cubic-bezier(.32,.72,0,1),box-shadow .14s cubic-bezier(.32,.72,0,1)}.sat-rep-type:hover{border-color:color-mix(in srgb,var(--sat-primary) 35%,var(--sat-border))}.sat-rep-type--info.is-selected{background:color-mix(in srgb,var(--sat-info) 12%,transparent);border-color:var(--sat-info);color:color-mix(in srgb,var(--sat-info) 85%,var(--sat-text));box-shadow:0 0 0 3px color-mix(in srgb,var(--sat-info) 12%,transparent)}.sat-rep-type--warn.is-selected{background:color-mix(in srgb,var(--sat-warning) 14%,transparent);border-color:var(--sat-warning);color:color-mix(in srgb,var(--sat-warning) 88%,var(--sat-text));box-shadow:0 0 0 3px color-mix(in srgb,var(--sat-warning) 12%,transparent)}.sat-rep-type--primary.is-selected{background:color-mix(in srgb,var(--sat-primary) 14%,transparent);border-color:var(--sat-primary);color:color-mix(in srgb,var(--sat-primary) 80%,var(--sat-text));box-shadow:0 0 0 3px color-mix(in srgb,var(--sat-primary) 12%,transparent)}.sat-rep-type--danger.is-selected{background:color-mix(in srgb,var(--sat-danger) 12%,transparent);border-color:var(--sat-danger);color:color-mix(in srgb,var(--sat-danger) 85%,var(--sat-text));box-shadow:0 0 0 3px color-mix(in srgb,var(--sat-danger) 12%,transparent)}[data-theme=dark] .sat-rep-type.is-selected{color:color-mix(in srgb,currentColor 70%,var(--sat-text) 30%)}.sat-floating-bar{position:fixed;bottom:1.5rem;right:1.5rem;z-index:500;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:12px;padding:.6rem .85rem;box-shadow:0 14px 32px -8px #0000002e,0 4px 10px -2px #0000001a,0 0 0 1px color-mix(in srgb,var(--sat-text) 4%,transparent);display:flex;align-items:center;gap:.65rem;animation:sat-floating-bar-in .24s cubic-bezier(.32,.72,0,1)}@keyframes sat-floating-bar-in{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@media(max-width:640px){.sat-floating-bar{bottom:1rem;right:.75rem;left:.75rem;justify-content:space-between}}.sat-tab-strip{display:flex;gap:.15rem;overflow-x:auto;-webkit-overflow-scrolling:touch;border-bottom:1px solid var(--sat-border);margin-bottom:.85rem;padding-bottom:0}.sat-tab-strip__btn{display:inline-flex;align-items:center;gap:.35rem;padding:.5rem .75rem;border:none;background:transparent;color:var(--sat-text-muted);cursor:pointer;font-family:inherit;font-size:.78rem;font-weight:500;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap;letter-spacing:-.005em;transition:color .14s cubic-bezier(.32,.72,0,1),border-color .14s cubic-bezier(.32,.72,0,1)}.sat-tab-strip__btn:hover{color:var(--sat-text)}.sat-tab-strip__btn.is-active{color:var(--sat-text);border-bottom-color:var(--sat-primary);font-weight:600}.ops-drawer-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;background:#00000052;display:flex;justify-content:flex-end;animation:ops-drawer-fade .18s ease-out}.ops-drawer{width:min(560px,95vw);height:100%;background:var(--sat-surface);border-left:1px solid var(--sat-border);display:flex;flex-direction:column;overflow:hidden;box-shadow:-12px 0 32px -8px #0000002e;animation:ops-drawer-slide .24s cubic-bezier(.32,.72,0,1)}.ops-drawer__header{display:flex;align-items:flex-start;justify-content:space-between;gap:.5rem;padding:.95rem 1.1rem;border-bottom:1px solid var(--sat-border);flex-shrink:0}.ops-drawer__title{display:flex;flex-direction:column;gap:4px;min-width:0}.ops-drawer__ref{font-family:var(--sat-font-mono);font-size:.86rem;font-weight:600;color:var(--sat-primary);letter-spacing:.01em}.ops-drawer__subtitle{font-size:.75rem;color:var(--sat-text-muted);letter-spacing:-.003em}.ops-drawer__close{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:8px;background:transparent;border:none;color:var(--sat-text-muted);cursor:pointer;transition:background var(--sat-motion-fast),color var(--sat-motion-fast)}.ops-drawer__close:hover{background:var(--sat-elevated);color:var(--sat-text)}.ops-drawer__body{flex:1;overflow-y:auto;padding:1rem 1.1rem}.ops-drawer__fields{display:grid;grid-template-columns:1fr 1fr;gap:.75rem 1rem;margin-bottom:1rem}.ops-drawer__note{background:var(--sat-elevated);padding:.6rem .85rem;border-radius:8px;border:1px solid var(--sat-border-subtle, color-mix(in srgb, var(--sat-border) 60%, transparent));font-size:.82rem;line-height:1.5;margin-bottom:.85rem}.ops-drawer__footer{display:flex;gap:.5rem;justify-content:flex-end;padding:.85rem 1.1rem;border-top:1px solid var(--sat-border);flex-shrink:0;background:var(--sat-bg)}@keyframes ops-drawer-fade{0%{opacity:0}to{opacity:1}}@keyframes ops-drawer-slide{0%{transform:translate(20px);opacity:0}to{transform:translate(0);opacity:1}}.ops-announcement{padding:.85rem 1rem .95rem;display:flex;flex-direction:column;gap:6px;transition:opacity var(--sat-motion-fast)}.ops-announcement__head{display:flex;justify-content:space-between;align-items:center;gap:.75rem;flex-wrap:wrap}.ops-announcement__body{font-size:.85rem;margin:0;color:var(--sat-text-muted);line-height:1.5;letter-spacing:-.003em}.ops-announcement__expires{font-size:.66rem;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--sat-text-muted);margin-top:4px}.ops-chip-row{display:flex;flex-wrap:wrap;gap:4px;align-items:center}.ops-chip{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;border-radius:999px;font-family:inherit;font-size:.7rem;font-weight:500;letter-spacing:.005em;border:1px solid var(--sat-border);background:transparent;color:var(--sat-text-muted);cursor:pointer;transition:background var(--sat-motion-fast),border-color var(--sat-motion-fast),color var(--sat-motion-fast)}.ops-chip:hover{background:color-mix(in srgb,var(--sat-text) 4%,transparent);color:var(--sat-text)}.ops-chip.is-active{background:color-mix(in srgb,var(--sat-primary) 14%,transparent);border-color:color-mix(in srgb,var(--sat-primary) 35%,transparent);color:var(--sat-primary);font-weight:600}.ops-chip--primary{background:color-mix(in srgb,var(--sat-primary) 12%,transparent);border-color:color-mix(in srgb,var(--sat-primary) 28%,transparent);color:color-mix(in srgb,var(--sat-primary) 80%,var(--sat-text));font-weight:600;cursor:default}.ops-chip--danger{background:color-mix(in srgb,var(--sat-danger) 10%,transparent);border-color:color-mix(in srgb,var(--sat-danger) 28%,transparent);color:color-mix(in srgb,var(--sat-danger) 80%,var(--sat-text));font-weight:600;cursor:default}.ops-chip--warn{background:color-mix(in srgb,var(--sat-warning) 12%,transparent);border-color:color-mix(in srgb,var(--sat-warning) 30%,transparent);color:color-mix(in srgb,var(--sat-warning) 88%,var(--sat-text));font-weight:600;cursor:default}.ops-chip--info{background:color-mix(in srgb,var(--sat-info) 10%,transparent);border-color:color-mix(in srgb,var(--sat-info) 28%,transparent);color:color-mix(in srgb,var(--sat-info) 80%,var(--sat-text));font-weight:600;cursor:default}.ops-chip--success{background:color-mix(in srgb,var(--sat-success) 10%,transparent);border-color:color-mix(in srgb,var(--sat-success) 28%,transparent);color:color-mix(in srgb,var(--sat-success) 80%,var(--sat-text));font-weight:600;cursor:default}.ops-chip--neutral{cursor:default}.ops-chip--prio-urgent{background:color-mix(in srgb,var(--sat-prio-urgent) 12%,transparent);border-color:color-mix(in srgb,var(--sat-prio-urgent) 30%,transparent);color:color-mix(in srgb,var(--sat-prio-urgent) 82%,var(--sat-text));font-weight:600;cursor:default}.ops-chip--prio-high{background:color-mix(in srgb,var(--sat-prio-high) 12%,transparent);border-color:color-mix(in srgb,var(--sat-prio-high) 30%,transparent);color:color-mix(in srgb,var(--sat-prio-high) 82%,var(--sat-text));font-weight:600;cursor:default}.ops-chip--prio-medium{background:color-mix(in srgb,var(--sat-prio-medium) 12%,transparent);border-color:color-mix(in srgb,var(--sat-prio-medium) 30%,transparent);color:color-mix(in srgb,var(--sat-prio-medium) 82%,var(--sat-text));font-weight:600;cursor:default}.ops-chip--prio-low{background:color-mix(in srgb,var(--sat-prio-low) 14%,transparent);border-color:color-mix(in srgb,var(--sat-prio-low) 32%,transparent);color:color-mix(in srgb,var(--sat-prio-low) 80%,var(--sat-text));font-weight:600;cursor:default}[data-theme=dark] .ops-chip--primary,[data-theme=dark] .ops-chip--danger,[data-theme=dark] .ops-chip--warn,[data-theme=dark] .ops-chip--info,[data-theme=dark] .ops-chip--success,[data-theme=dark] .ops-chip--prio-urgent,[data-theme=dark] .ops-chip--prio-high,[data-theme=dark] .ops-chip--prio-medium,[data-theme=dark] .ops-chip--prio-low{color:color-mix(in srgb,currentColor 70%,var(--sat-text) 30%)}.ops-health-card{padding:.85rem .95rem;text-align:left;cursor:pointer;font-family:inherit;display:flex;flex-direction:column;gap:4px;transition:border-color var(--sat-motion-fast),transform var(--sat-motion-fast),box-shadow var(--sat-motion-fast)}.ops-health-card:hover{transform:translateY(-1px);box-shadow:var(--sat-shadow-md)}.ops-health-card.is-expanded{border-width:1px;box-shadow:0 0 0 1px currentColor inset}.ops-health-card__head{display:flex;align-items:center;gap:6px}.ops-health-card__label{font-size:.66rem;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--sat-text-muted)}.ops-health-card__values{display:flex;align-items:baseline;gap:6px}.ops-health-card__count{font-size:1.5rem;font-weight:600;letter-spacing:-.022em;line-height:1.05}.ops-health-card__total{font-size:.72rem;color:var(--sat-text-muted);letter-spacing:0}.ops-health-card__sub{display:flex;align-items:center;gap:4px;font-size:.7rem;color:var(--sat-text-muted);margin-top:2px}.ops-health-card__chevron{margin-left:auto;transition:transform var(--sat-motion-fast)}.ops-health-card.is-expanded .ops-health-card__chevron{transform:rotate(90deg)}.ops-workshop-card{padding:.85rem .95rem;cursor:pointer;transition:border-color var(--sat-motion-fast),transform var(--sat-motion-fast),box-shadow var(--sat-motion-fast)}.ops-workshop-card:hover{border-color:color-mix(in srgb,var(--sat-primary) 45%,var(--sat-border));transform:translateY(-1px);box-shadow:var(--sat-shadow-md)}.ops-workshop-card__metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;padding:1px;background:var(--sat-border-subtle, color-mix(in srgb, var(--sat-border) 50%, transparent));border-radius:6px;overflow:hidden}.ops-workshop-card__metric{text-align:center;padding:8px 6px;background:var(--sat-elevated)}.ops-workshop-card__metric-value{font-size:1.05rem;font-weight:600;color:var(--sat-text);letter-spacing:-.018em;line-height:1.1}.ops-workshop-card__metric-label{font-size:.6rem;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--sat-text-muted);margin-top:3px}.ops-table{width:100%;border-collapse:collapse;font-feature-settings:"tnum"}.ops-table thead tr{background:transparent}.ops-table tbody tr{border-bottom:1px solid var(--sat-border-subtle, color-mix(in srgb, var(--sat-border) 60%, transparent));transition:background var(--sat-motion-fast)}.ops-table tbody tr:last-child{border-bottom:none}.ops-table tbody tr:hover{background:color-mix(in srgb,var(--sat-text) 3%,transparent)}.ops-table tbody tr.is-selected{background:color-mix(in srgb,var(--sat-primary) 6%,transparent)}.ops-table code{font-family:var(--sat-font-mono);font-size:.74rem;color:var(--sat-primary);letter-spacing:.01em}.ops-feed__row{display:grid;grid-template-columns:22px 96px minmax(0,1fr) auto auto auto;align-items:center;gap:.7rem;padding:.7rem .85rem;border-bottom:1px solid var(--sat-border-subtle, color-mix(in srgb, var(--sat-border) 65%, transparent));position:relative;transition:background var(--sat-motion-fast)}.ops-feed__row.is-last{border-bottom:none}.ops-feed__row:hover{background:color-mix(in srgb,var(--sat-text) 3%,transparent)}.ops-feed__row.is-selected{background:color-mix(in srgb,var(--sat-primary) 6%,transparent)}.ops-feed__row.is-selected:before{content:"";position:absolute;left:0;top:0;bottom:0;width:2px;background:var(--sat-primary)}.ops-feed__check{cursor:pointer;width:16px;height:16px;accent-color:var(--sat-primary)}.ops-feed__check:disabled{cursor:not-allowed;opacity:.3}.ops-feed__type{display:inline-flex;align-items:center;gap:5px;font-size:.68rem;font-weight:600;letter-spacing:.04em;text-transform:uppercase;cursor:pointer;-webkit-user-select:none;user-select:none}.ops-feed__type span{white-space:nowrap}.ops-feed__main{min-width:0;cursor:pointer;display:flex;flex-direction:column;gap:2px}.ops-feed__subject{font-size:.86rem;font-weight:500;color:var(--sat-text);letter-spacing:-.005em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ops-feed__meta{display:flex;align-items:center;gap:5px;font-size:.72rem;color:var(--sat-text-muted);flex-wrap:wrap}.ops-feed__ref{font-family:var(--sat-font-mono);font-size:.68rem;color:var(--sat-text-muted);letter-spacing:.01em}.ops-feed__sep{opacity:.45;-webkit-user-select:none;user-select:none}.ops-feed__workshop{display:inline-flex;align-items:center;gap:3px;font-size:.62rem;font-weight:600;padding:1px 6px;border-radius:4px;background:color-mix(in srgb,#16a34a 14%,transparent);color:#16a34a;border:1px solid color-mix(in srgb,#16a34a 26%,transparent)}.ops-feed__status{cursor:pointer;flex-shrink:0}.ops-feed__age{font-feature-settings:"tnum";font-variant-numeric:tabular-nums;font-size:.72rem;font-weight:600;min-width:36px;text-align:right;cursor:pointer;letter-spacing:-.005em}.ops-feed__age--muted{color:var(--sat-text-muted)}.ops-feed__age--warn{color:#f59e0b}.ops-feed__age--danger{color:#ef4444}@media(max-width:768px){.ops-feed__row{grid-template-columns:20px 1fr auto auto;gap:.55rem;padding:.7rem}.ops-feed__type,.ops-feed__type span{display:none}.ops-feed__status{font-size:.6rem}}.sat-sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.sat-sidebar{width:var(--sat-sidebar-width);background:var(--sat-surface);border-right:1px solid var(--sat-border);display:flex;flex-direction:column;position:fixed;top:0;bottom:0;overflow-y:auto;z-index:60;padding-top:env(safe-area-inset-top);padding-bottom:env(safe-area-inset-bottom)}.sat-sidebar-header{padding:.7rem .9rem;border-bottom:1px solid var(--sat-border);display:flex;align-items:center;gap:.5rem}.sat-sidebar-logo{display:flex;align-items:center;justify-content:center;width:26px;height:26px;background:var(--sat-primary);color:var(--sat-primary-text);font-weight:800;border-radius:var(--sat-radius-sm);font-size:14px;flex-shrink:0}.sat-sidebar-title{font-size:.72rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--sat-text-muted);font-family:Arial,Helvetica,sans-serif}.sat-user-avatar{width:22px;height:22px;border-radius:50%;background:var(--sat-elevated);color:var(--sat-text-muted);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:9px;flex-shrink:0;border:1px solid var(--sat-border)}.sat-user-name{font-weight:500;font-size:.68rem;line-height:1.15;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:90px}.sat-user-company{font-size:.58rem;color:var(--sat-text-muted);line-height:1.15;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:90px}.sat-nav{flex:1;padding:.4rem 0;overflow-y:auto}.sat-nav-group{margin-bottom:.15rem}.sat-nav-group-header{display:flex;align-items:center;justify-content:space-between;padding:.45rem 1.15rem;font-size:.6rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--sat-text-muted);cursor:pointer;-webkit-user-select:none;user-select:none}.sat-nav-group-header:hover{color:var(--sat-text)}.sat-nav-group-chevron{transition:transform .2s;font-size:.6rem}.sat-nav-group.collapsed .sat-nav-group-chevron{transform:rotate(-90deg)}.sat-nav-group.collapsed .sat-nav-group-items{display:none}.sat-nav-item{display:flex;align-items:center;gap:.65rem;padding:.45rem 1.15rem;cursor:pointer;font-size:.78rem;color:var(--sat-text-muted);transition:color .15s;border:none;border-left:2px solid transparent;position:relative;background:none;width:100%;text-align:left;font-family:inherit;font-weight:500;letter-spacing:.02em}.sat-nav-item:hover{color:var(--sat-text);border-left-color:var(--sat-border)}.sat-nav-item.active{color:var(--sat-primary);border-left-color:var(--sat-primary);font-weight:600}.sat-nav-item-icon{width:17px;height:17px;flex-shrink:0;opacity:.7}.sat-nav-item-icon svg{width:17px;height:17px}.sat-nav-item.active .sat-nav-item-icon{opacity:1}.sat-nav-badge{position:absolute;right:12px;top:50%;transform:translateY(-50%);background:var(--sat-danger);color:#fff;font-size:.6rem;padding:1px 5px;border-radius:10px;font-weight:700;min-width:16px;text-align:center}.sat-sidebar-footer{padding:.6rem 1.15rem;border-top:1px solid var(--sat-border);display:flex;align-items:center;gap:.5rem;flex-wrap:wrap}.sat-sidebar-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0000008c;z-index:55}.sat-sidebar-toggle{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;padding:0;margin:.35rem .6rem;align-self:flex-start;border:none;border-radius:8px;background:transparent;color:var(--sat-text-muted);cursor:pointer;transition:background .15s,color .15s}.sat-sidebar-toggle:hover{background:color-mix(in srgb,var(--sat-primary) 10%,transparent);color:var(--sat-primary)}.sat-sidebar--rail .sat-sidebar-toggle{align-self:center;margin:.35rem auto}@media(max-width:768px){.sat-sidebar-toggle{display:none}}@media(min-width:769px){.sat-app--rail{--sat-sidebar-width: 64px}.sat-sidebar--rail .sat-sidebar-header,.sat-sidebar--rail .sat-sidebar-footer,.sat-sidebar--rail .sat-nav-sep,.sat-sidebar--rail .sat-nav-item>span:not([class]){display:none}.sat-sidebar--rail .sat-nav{padding-top:.5rem}.sat-sidebar--rail .sat-nav-item{justify-content:center;padding-left:0;padding-right:0;position:relative}.sat-sidebar--rail .sat-nav-item-icon{width:19px;height:19px;opacity:.85}.sat-sidebar--rail .sat-nav-item-icon svg{width:19px;height:19px}.sat-sidebar--rail .sat-nav-item.active .sat-nav-item-icon{opacity:1}.sat-sidebar--rail .sat-sidebar-toggle{justify-content:center}.sat-sidebar--rail .sat-nav-badge{position:absolute;top:2px;right:12px;min-width:8px;width:8px;height:8px;padding:0;font-size:0;border-radius:50%}}.sat-login{display:flex;flex-direction:column;min-height:100vh;background:var(--sat-bg)}.sat-login-stage{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:1.5rem}.sat-login-card{background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-lg);padding:2.75rem;width:100%;max-width:400px;animation:sat-login-in .3s ease}@keyframes sat-login-in{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}.sat-login-logo{display:flex;align-items:center;justify-content:center;gap:.75rem;margin-bottom:.35rem}.sat-login-logo-k{width:40px;height:40px;background:var(--sat-primary);color:var(--sat-primary-text);font-weight:800;font-size:22px;display:flex;align-items:center;justify-content:center;border-radius:var(--sat-radius-md)}.sat-login-logo-text{font-size:1.5rem;font-weight:700;letter-spacing:.04em}.sat-login-subtitle{text-align:center;color:var(--sat-text-muted);font-size:.75rem;margin-bottom:1.75rem;line-height:1.5;letter-spacing:.03em;text-transform:uppercase}.sat-login-error{background:color-mix(in srgb,var(--sat-danger) 10%,transparent);color:var(--sat-danger);padding:.65rem .85rem;border-radius:var(--sat-radius-sm);font-size:.78rem;margin-bottom:1rem;text-align:center;border-left:2px solid var(--sat-danger)}@media(max-width:480px){.sat-login{padding:.75rem;min-height:100dvh}.sat-login-card{padding:1.5rem;max-width:100%}.sat-login-logo-text{font-size:1.25rem}.sat-login-subtitle{margin-bottom:1.25rem}}@keyframes hd-fade-in-up{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}@keyframes hd-pop-in{0%{opacity:0;transform:scale(.92)}60%{opacity:1;transform:scale(1.02)}to{opacity:1;transform:scale(1)}}@keyframes hd-row-flash{0%{background:color-mix(in srgb,var(--sat-primary) 18%,transparent)}to{background:transparent}}@keyframes hd-shimmer{0%{background-position:-200% 0}to{background-position:200% 0}}@media(prefers-reduced-motion:reduce){.hd-bubble,.hd-pill,.hd-ticket-row{animation:none!important}}.helpdesk-layout{display:flex;flex:1;min-height:0;gap:1px;background:var(--sat-border)}.ticket-list-wrap{display:flex;flex-direction:column;height:100%;border-right:1px solid var(--sat-border);width:var(--hd-list-width, 30%);min-width:280px;max-width:560px;flex-shrink:0;background:var(--sat-bg)}.helpdesk-layout:not(.has-detail) .ticket-list-wrap{width:100%;max-width:none;flex:1;border-right:none}.helpdesk-layout:not(.has-detail) .hd-splitter--left,.helpdesk-layout:not(.has-detail) .hd-empty{display:none}@media(min-width:1025px){.helpdesk-layout:not(.has-detail) .hd-ticket-row{margin:0 1rem .6rem;padding:.9rem 1.1rem;border:1px solid var(--sat-border);border-left-width:4px;border-radius:12px;background:var(--sat-bg);box-shadow:0 1px 2px #0000000a}.helpdesk-layout:not(.has-detail) .hd-ticket-row:first-child{margin-top:.8rem}.helpdesk-layout:not(.has-detail) .hd-ticket-row:hover{box-shadow:0 4px 14px #00000014;transform:translateY(-1px)}.helpdesk-layout:not(.has-detail) .hd-ticket-row__subject{font-size:.95rem;font-weight:600}.helpdesk-layout:not(.has-detail) .hd-ticket-row__avatar{width:34px;height:34px;font-size:.8rem}.helpdesk-layout:not(.has-detail) .hd-ticket-row__line2{margin-top:4px;gap:10px}}@media(max-width:1024px){.ticket-list-wrap{min-width:0!important;max-width:none!important;width:100%!important;border-right:none;border-bottom:1px solid var(--sat-border)}}.hd-views-rail{flex:0 0 220px;width:220px;display:flex;flex-direction:column;gap:1.1rem;padding:.7rem .5rem;overflow-y:auto;background:var(--sat-bg)}.hd-views-rail__section{display:flex;flex-direction:column;gap:2px}.hd-views-rail__section-title{font-size:.66rem;text-transform:uppercase;letter-spacing:.05em;color:var(--sat-text-muted);font-weight:700;padding:0 .5rem;margin-bottom:.3rem}.hd-views-rail__empty{font-size:.74rem;color:var(--sat-text-muted);padding:.3rem .55rem;font-style:italic}.hd-rail-item{display:flex;align-items:center;gap:.55rem;width:100%;padding:.4rem .55rem;border:none;border-radius:8px;background:transparent;color:var(--sat-text);font-size:.82rem;font-family:inherit;cursor:pointer;text-align:left;transition:background .12s,color .12s}.hd-rail-item:hover{background:color-mix(in srgb,var(--sat-primary) 8%,transparent)}.hd-rail-item.active{background:color-mix(in srgb,var(--sat-primary) 14%,transparent);color:var(--sat-primary);font-weight:600}.hd-rail-item__label{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hd-rail-item__count{font-size:.7rem;font-weight:700;color:var(--sat-text-muted)}.hd-rail-item.danger .hd-rail-item__count{color:var(--sat-danger)}.hd-rail-item--save{color:var(--sat-text-muted);margin-top:.25rem}.hd-rail-view{display:flex;align-items:center}.hd-rail-view .hd-rail-item{flex:1;min-width:0}.hd-rail-view__actions{display:none;gap:1px;flex-shrink:0;padding-right:2px}.hd-rail-view:hover .hd-rail-view__actions,.hd-rail-view:focus-within .hd-rail-view__actions{display:flex}.sat-btn-icon--xs{padding:3px!important;width:24px;height:24px}@media(max-width:1024px){.hd-views-rail{display:none}}.hd-filters-dock{flex:0 0 300px;width:300px;display:flex;flex-direction:column;background:var(--sat-bg);height:100%;overflow:hidden}.hd-filters-dock__header{display:flex;align-items:center;justify-content:space-between;padding:.6rem .8rem;border-bottom:1px solid var(--sat-border);flex-shrink:0}.hd-filters-dock__title{font-size:.85rem;font-weight:600;color:var(--sat-text)}.hd-filters-dock__body{flex:1;min-height:0;overflow-y:auto;padding:.6rem .8rem}@media(min-width:1025px){.helpdesk-shell .helpdesk-queues,.helpdesk-shell .hd-saved-views,.helpdesk-shell .hd-quick-types{display:none}}.helpdesk-sidebar{width:340px;min-width:280px;display:flex;flex-direction:column;background:var(--sat-bg);overflow-y:auto}.helpdesk-main{flex:1;min-height:0;display:flex;flex-direction:column;background:var(--sat-bg);overflow:hidden}.hd-messages-scroll{flex:0 1 auto;max-height:100%}@media(max-width:768px){.hd-messages-scroll{flex:1 1 auto;max-height:none}}.helpdesk-props{width:var(--hd-props-width, 320px);min-width:260px;max-width:520px;flex-shrink:0;background:var(--sat-bg);min-height:0;overflow-y:auto;padding:var(--sat-gap-md) var(--sat-gap-md);border-left:1px solid var(--sat-border)}.hd-toolbar{display:flex;align-items:center;gap:var(--sat-gap-md);flex-wrap:wrap}.hd-internal-toggle__label-full{display:inline}.hd-internal-toggle__label-short{display:none}.hd-toolbar__group{display:flex;align-items:center;gap:4px;padding-right:var(--sat-gap-md);border-right:1px solid var(--sat-border-subtle, color-mix(in srgb, var(--sat-border) 60%, transparent))}.hd-toolbar__group:last-child{border-right:none;padding-right:0}.helpdesk-queues{display:flex;gap:6px;padding:var(--sat-gap-sm) var(--sat-gap-md);border-bottom:1px solid var(--sat-border);flex-wrap:wrap;align-items:center}.helpdesk-queue-btn{display:inline-flex;align-items:center;gap:4px;padding:4px 12px;border-radius:999px;font-size:.74rem;cursor:pointer;border:1px solid color-mix(in srgb,var(--sat-border) 80%,transparent);background:transparent;color:var(--sat-text-muted);font-weight:500;font-family:inherit;transition:background var(--sat-motion-fast),border-color var(--sat-motion-fast),color var(--sat-motion-fast)}.helpdesk-queue-btn:hover{background:var(--sat-elevated);color:var(--sat-text)}.helpdesk-queue-btn.active{background:var(--sat-primary);color:var(--sat-primary-text);border-color:var(--sat-primary);font-weight:600}.helpdesk-queue-btn .count{font-weight:700;margin-left:2px;background:color-mix(in srgb,currentColor 18%,transparent);color:currentColor;padding:1px 6px;border-radius:999px;font-size:.66rem;font-variant-numeric:tabular-nums;min-width:18px;text-align:center}.helpdesk-queue-btn.active .count{background:#00000038;color:inherit}.helpdesk-queue-btn .count[data-busy=true]{background:currentColor;color:var(--sat-bg)}.helpdesk-queue-btn.danger{color:var(--sat-danger);border-color:color-mix(in srgb,var(--sat-danger) 40%,transparent)}.helpdesk-queue-btn.danger.active{background:var(--sat-danger);color:#fff;border-color:var(--sat-danger)}.helpdesk-queue-btn:focus-visible{outline:2px solid var(--sat-primary);outline-offset:2px}.ticket-list{flex:1;overflow-y:auto}.hd-ticket-row{display:flex;align-items:center;gap:var(--sat-gap-sm);padding:.7rem .9rem .7rem .85rem;border-left:2px solid transparent;border-bottom:1px solid var(--sat-border-subtle, color-mix(in srgb, var(--sat-border) 70%, transparent));cursor:pointer;position:relative;transition:background var(--sat-motion-fast),border-left-color var(--sat-motion-fast)}.hd-ticket-row--flash{animation:hd-row-flash 1.2s ease-out}.hd-ticket-row:hover{background:color-mix(in srgb,var(--sat-text) 4%,transparent)}[data-theme=light] .hd-ticket-row:hover{background:color-mix(in srgb,var(--sat-text) 3%,transparent)}.hd-ticket-row--active{background:color-mix(in srgb,var(--sat-primary) 7%,transparent)}.hd-ticket-row--active:before{content:"";position:absolute;left:0;top:0;bottom:0;width:2px;background:var(--sat-primary)}.hd-ticket-row--active:hover{background:color-mix(in srgb,var(--sat-primary) 10%,transparent)}.hd-ticket-row--breached{background:color-mix(in srgb,var(--sat-prio-urgent) 6%,transparent)}.hd-ticket-row--critical{background:color-mix(in srgb,var(--sat-prio-urgent) 3%,transparent)}.hd-ticket-row--resolved-today{background:color-mix(in srgb,var(--sat-status-resolved) 4%,transparent)}.hd-ticket-row--prio-urgent{border-left-color:var(--sat-prio-urgent)}.hd-ticket-row--prio-high{border-left-color:var(--sat-prio-high)}.hd-ticket-row--prio-medium{border-left-color:var(--sat-prio-medium)}.hd-ticket-row--prio-low{border-left-color:var(--sat-prio-low)}.hd-ticket-row__avatar{width:var(--sat-avatar-sm);height:var(--sat-avatar-sm);border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:.72rem;font-weight:700;color:#fff;flex-shrink:0;text-shadow:0 1px 2px rgba(0,0,0,.35);letter-spacing:.02em}.hd-ticket-row__body{flex:1;min-width:0}.hd-ticket-row__line1{display:flex;align-items:center;gap:6px;margin-bottom:2px}.hd-ticket-row__subject{font-size:.875rem;font-weight:500;color:var(--sat-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;letter-spacing:.005em}.hd-ticket-row--unread .hd-ticket-row__subject{font-weight:600}.hd-ticket-row__ref{font-size:.66rem;color:var(--sat-text-muted);font-family:var(--sat-font-mono);flex-shrink:0;opacity:.7}.hd-ticket-row__line2{display:flex;align-items:center;gap:8px;font-size:.72rem;color:var(--sat-text-muted);flex-wrap:wrap}.hd-ticket-row__line2 .hd-dot-sep:before{content:"·";margin:0 2px;opacity:.5}.hd-ticket-row__time{margin-left:auto;flex-shrink:0;font-variant-numeric:tabular-nums}.hd-ticket-row__quick{display:flex;gap:6px;flex-shrink:0;align-items:center}.hd-row-select{font-size:.72rem;padding:3px 6px;border-radius:6px;border:1px solid var(--sat-border);background:var(--sat-bg);color:var(--sat-text);cursor:pointer;max-width:130px}.hd-row-select--prio-urgent{border-color:var(--sat-prio-urgent);color:var(--sat-prio-urgent);font-weight:600}.hd-row-select--prio-high{border-color:var(--sat-prio-high)}@media(max-width:1024px){.hd-ticket-row__quick{display:none}}.hd-unread-dot{width:6px;height:6px;border-radius:50%;background:var(--sat-info);flex-shrink:0}.hd-pin-star{font-size:.78rem;color:#eab308;flex-shrink:0}.hd-sentiment{font-size:.92rem;line-height:1;flex-shrink:0;filter:drop-shadow(0 1px 1px rgba(0,0,0,.15))}.hd-sentiment--angry{filter:drop-shadow(0 0 4px color-mix(in srgb,var(--sat-sentiment-angry) 50%,transparent))}.hd-pill{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:999px;font-size:.64rem;font-weight:600;letter-spacing:.05em;text-transform:uppercase;white-space:nowrap;border:1px solid transparent;font-feature-settings:"tnum","ss01";transition:background var(--sat-motion-fast),color var(--sat-motion-fast),border-color var(--sat-motion-fast)}.hd-pill--enter{animation:hd-pop-in .22s cubic-bezier(.32,.72,0,1)}.hd-pill--status-open{background:color-mix(in srgb,var(--sat-status-open) 12%,transparent);color:var(--sat-status-open);border-color:color-mix(in srgb,var(--sat-status-open) 28%,transparent)}.hd-pill--status-awaiting-customer{background:color-mix(in srgb,var(--sat-status-awaiting-customer) 12%,transparent);color:var(--sat-status-awaiting-customer);border-color:color-mix(in srgb,var(--sat-status-awaiting-customer) 28%,transparent)}.hd-pill--status-awaiting-staff{background:color-mix(in srgb,var(--sat-status-awaiting-staff) 12%,transparent);color:var(--sat-status-awaiting-staff);border-color:color-mix(in srgb,var(--sat-status-awaiting-staff) 28%,transparent)}.hd-pill--status-inprogress{background:color-mix(in srgb,var(--sat-status-inprogress) 12%,transparent);color:var(--sat-status-inprogress);border-color:color-mix(in srgb,var(--sat-status-inprogress) 28%,transparent)}.hd-pill--status-resolved{background:color-mix(in srgb,var(--sat-status-resolved) 12%,transparent);color:var(--sat-status-resolved);border-color:color-mix(in srgb,var(--sat-status-resolved) 28%,transparent)}.hd-pill--status-closed{background:color-mix(in srgb,var(--sat-status-closed) 14%,transparent);color:var(--sat-status-closed);border-color:color-mix(in srgb,var(--sat-status-closed) 28%,transparent)}.hd-pill[class*=hd-pill--prio-]{background:transparent;padding:0;font-family:var(--sat-font-mono);font-size:.62rem;font-weight:700;letter-spacing:.12em;text-transform:uppercase;gap:4px;border:none}.hd-pill[class*=hd-pill--prio-]:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;flex-shrink:0;box-shadow:0 0 0 0 currentColor}.hd-pill--prio-urgent{color:var(--sat-prio-urgent)}.hd-pill--prio-urgent:before{animation:hd-prio-urgent-pulse 1.5s ease-in-out infinite}.hd-pill--prio-high{color:var(--sat-prio-high)}.hd-pill--prio-medium{color:var(--sat-prio-medium)}.hd-pill--prio-low{color:var(--sat-prio-low)}@keyframes hd-prio-urgent-pulse{0%,to{box-shadow:0 0 color-mix(in srgb,currentColor 60%,transparent)}50%{box-shadow:0 0 0 4px color-mix(in srgb,currentColor 0%,transparent)}}.hd-chip{display:inline-flex;align-items:center;gap:3px;padding:1px 7px;border-radius:6px;font-size:.66rem;font-weight:500;letter-spacing:.02em;background:color-mix(in srgb,var(--sat-text) 6%,transparent);color:var(--sat-text-muted);border:1px solid color-mix(in srgb,var(--sat-border) 60%,transparent);white-space:nowrap}.hd-chip--accent{background:color-mix(in srgb,var(--sat-primary) 10%,transparent);color:var(--sat-primary);border-color:color-mix(in srgb,var(--sat-primary) 30%,transparent)}.hd-chip--info{background:color-mix(in srgb,var(--sat-info) 10%,transparent);color:var(--sat-info);border-color:color-mix(in srgb,var(--sat-info) 28%,transparent)}.hd-detail-header{padding:var(--sat-gap-md) var(--sat-gap-lg);border-bottom:1px solid var(--sat-border);border-left:3px solid transparent;display:flex;flex-direction:column;gap:10px;background:var(--sat-bg);transition:border-left-color var(--sat-motion-medium)}.hd-detail-header--prio-urgent{border-left-color:var(--sat-prio-urgent)}.hd-detail-header--prio-high{border-left-color:var(--sat-prio-high)}.hd-detail-header--prio-medium{border-left-color:var(--sat-prio-medium)}.hd-detail-header--prio-low{border-left-color:var(--sat-prio-low)}.hd-detail-header__top{display:flex;align-items:flex-start;gap:var(--sat-gap-md)}.hd-detail-header__avatar{width:var(--sat-avatar-md);height:var(--sat-avatar-md);border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:.86rem;font-weight:700;color:#fff;flex-shrink:0;text-shadow:0 1px 2px rgba(0,0,0,.35);letter-spacing:.02em;margin-top:2px}.hd-detail-header__info{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.hd-detail-header__title-row{display:flex;align-items:baseline;gap:var(--sat-gap-sm);flex-wrap:wrap}.hd-detail-header__subject{font-size:1.35rem;font-weight:700;color:var(--sat-text);letter-spacing:-.018em;line-height:1.15;margin-right:2px}.hd-detail-header__meta{display:flex;align-items:center;gap:6px;font-size:.74rem;color:var(--sat-text-muted);font-style:italic;flex-wrap:wrap;letter-spacing:.005em}.hd-detail-header__meta strong{font-style:normal;font-weight:600;color:var(--sat-text)}.hd-detail-header__meta .hd-dot-sep:before{content:"·";margin:0 4px;opacity:.5}.hd-detail-header__actions{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-top:2px}.hd-detail-header__actions .hd-toolbar__group{gap:2px}.sat-btn-icon{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;padding:0;border-radius:var(--sat-radius-md);background:transparent;color:var(--sat-text-muted);border:1px solid transparent;cursor:pointer;transition:background var(--sat-motion-fast),border-color var(--sat-motion-fast),color var(--sat-motion-fast);font-family:inherit}.sat-btn-icon:hover:not(:disabled){background:var(--sat-elevated);color:var(--sat-text);border-color:color-mix(in srgb,var(--sat-border) 80%,transparent)}.sat-btn-icon:focus-visible{outline:2px solid var(--sat-primary);outline-offset:1px}.sat-btn-icon.is-active{background:color-mix(in srgb,var(--sat-primary) 12%,transparent);color:var(--sat-primary);border-color:color-mix(in srgb,var(--sat-primary) 28%,transparent)}.sat-btn-icon:disabled{opacity:.4;cursor:not-allowed}.helpdesk-messages{padding:var(--sat-gap-md) var(--sat-gap-lg);display:flex;flex-direction:column}.helpdesk-messages>*{margin-top:var(--sat-gap-sm)}.helpdesk-messages>*:first-child{margin-top:0}.helpdesk-messages>.hd-msg-grouped{margin-top:2px}.hd-bubble{max-width:88%;width:fit-content;padding:9px 13px;border-radius:10px;border:1px solid transparent;font-size:.86rem;line-height:1.55;word-wrap:break-word;letter-spacing:-.003em;animation:hd-fade-in-up .24s cubic-bezier(.32,.72,0,1);transition:opacity var(--sat-motion-fast),background var(--sat-motion-fast),border-color var(--sat-motion-fast)}.hd-bubble--pending{opacity:.65}.hd-bubble--pending:after{content:"";position:absolute;bottom:6px;right:8px;width:6px;height:6px;border-radius:50%;background:var(--sat-text-muted);animation:hd-pop-in .8s ease-in-out infinite alternate}.hd-bubble__pending-tag{display:inline-flex;align-items:center;gap:4px;font-size:.66rem;font-style:italic;color:var(--sat-text-muted);margin-left:6px}.hd-bubble{position:relative}.hd-bubble--grouped{padding-top:6px;padding-bottom:6px}.hd-bubble--grouped.hd-bubble--customer{border-top-right-radius:4px}.hd-bubble--grouped.hd-bubble--staff,.hd-bubble--grouped.hd-bubble--internal{border-top-left-radius:4px}.hd-bubble__header{display:flex;align-items:center;gap:6px;margin-bottom:4px;font-size:.72rem}.hd-bubble__sender{font-weight:600;letter-spacing:-.005em;font-size:.74rem}.hd-bubble__time{color:var(--sat-text-muted);margin-left:auto;font-variant-numeric:tabular-nums;font-feature-settings:"tnum";font-size:.7rem;letter-spacing:.01em}.hd-bubble__body{color:var(--sat-text);white-space:pre-wrap;font-size:.86rem;line-height:1.55;letter-spacing:-.003em}.hd-bubble--customer{margin-left:auto;background:var(--sat-msg-customer-bg);border-color:var(--sat-msg-customer-border);border-bottom-right-radius:4px}.hd-bubble--customer .hd-bubble__sender{color:var(--sat-msg-customer-accent)}.hd-bubble--staff{margin-right:auto;background:var(--sat-msg-staff-bg);border-color:var(--sat-msg-staff-border);border-bottom-left-radius:4px}.hd-bubble--staff .hd-bubble__sender{color:var(--sat-msg-staff-accent)}.hd-bubble--internal{margin-right:auto;background:var(--sat-msg-internal-bg);border-color:var(--sat-msg-internal-border);border-left:3px solid var(--sat-msg-internal-accent);border-bottom-left-radius:4px}.hd-bubble--internal .hd-bubble__sender{color:var(--sat-msg-internal-accent)}.hd-bubble--internal .hd-bubble__tag{font-size:.62rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--sat-msg-internal-accent);background:color-mix(in srgb,var(--sat-msg-internal-accent) 14%,transparent);padding:2px 6px;border-radius:999px}.hd-msg-translation{margin-top:8px;padding:6px 8px;background:color-mix(in srgb,var(--sat-info) 7%,transparent);border:1px solid color-mix(in srgb,var(--sat-info) 22%,transparent);border-radius:var(--sat-radius-sm)}.hd-msg-translation__label{display:inline-flex;align-items:center;gap:4px;font-size:.62rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--sat-info);margin-bottom:2px}.hd-msg-translation__body{font-size:.82rem;line-height:1.45;color:var(--sat-text);white-space:pre-wrap}.hd-msg-translate-btn{display:inline-flex;align-items:center;gap:4px;margin-top:6px;padding:2px 0;background:none;border:none;cursor:pointer;color:var(--sat-text-muted);font-size:.7rem;font-family:inherit;transition:color var(--sat-motion-fast)}.hd-msg-translate-btn:hover:not(:disabled){color:var(--sat-info)}.hd-msg-translate-btn:disabled{opacity:.6;cursor:not-allowed}.hd-msg-attachments{margin-top:6px;display:flex;gap:6px;flex-wrap:wrap}.hd-msg-attachment-img{position:relative;border-radius:var(--sat-radius-sm);overflow:hidden;border:1px solid var(--sat-border);transition:border-color var(--sat-motion-fast),transform var(--sat-motion-fast)}.hd-msg-attachment-img:hover{border-color:var(--sat-primary);transform:translateY(-1px)}.hd-msg-attachment-img img{display:block;max-width:200px;max-height:130px;object-fit:cover;cursor:pointer}.hd-msg-attachment-img__badge{position:absolute;bottom:4px;left:4px;background:#0000008c;border-radius:4px;padding:2px 4px;color:#fff;display:inline-flex;align-items:center;pointer-events:none}.hd-msg-attachment-img__edit{position:absolute;top:4px;right:4px;background:#0009;border:none;border-radius:4px;padding:3px 5px;color:#fff;cursor:pointer;display:inline-flex;align-items:center;opacity:0;transition:opacity var(--sat-motion-fast)}.hd-msg-attachment-img:hover .hd-msg-attachment-img__edit{opacity:1}.hd-msg-attachment-file{display:inline-flex;align-items:center;gap:5px;padding:4px 8px;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-sm);color:var(--sat-text);text-decoration:none;font-size:.74rem;max-width:240px;transition:border-color var(--sat-motion-fast),color var(--sat-motion-fast)}.hd-msg-attachment-file:hover{border-color:var(--sat-primary);color:var(--sat-primary)}.hd-msg-attachment-file__name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0}.hd-msg-attachment-file__size{color:var(--sat-text-muted);font-variant-numeric:tabular-nums;font-size:.66rem;flex-shrink:0}.hd-bubble__system{margin:0 auto;text-align:center;font-size:.72rem;color:var(--sat-text-muted);font-style:italic;padding:2px 12px}.hd-date-sep{display:flex;align-items:center;gap:var(--sat-gap-sm);margin:6px 0 2px;font-size:.68rem;color:var(--sat-text-muted);text-transform:uppercase;letter-spacing:.08em;font-weight:600}.hd-date-sep:before,.hd-date-sep:after{content:"";flex:1;height:1px;background:color-mix(in srgb,var(--sat-border) 60%,transparent)}.hd-reply-card{margin:0 var(--sat-gap-lg) var(--sat-gap-lg);background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-lg);box-shadow:var(--sat-shadow-md);display:flex;flex-direction:column;overflow:hidden}.hd-reply-card--pinned{margin:0;border-left:none;border-right:none;border-bottom:none;border-radius:0;border-top:1px solid var(--sat-border);box-shadow:var(--sat-shadow-pinned-up);flex-shrink:0;background:var(--sat-bg);transition:border-top-color var(--sat-motion-fast),box-shadow var(--sat-motion-fast)}.hd-reply-card--pinned:focus-within{border-top-color:var(--sat-primary);box-shadow:0 -1px 0 var(--sat-primary),var(--sat-shadow-pinned-up)}.hd-reply-card--internal{background:var(--sat-msg-internal-bg);border-top-color:var(--sat-msg-internal-accent)!important;border-left:3px solid var(--sat-msg-internal-accent)}.hd-reply-card__row{display:flex;gap:var(--sat-gap-sm);align-items:flex-end}.hd-reply-textarea{min-height:44px;max-height:160px;font-family:var(--sat-font-sans);font-size:.88rem;line-height:1.55;letter-spacing:-.003em;background:transparent;border:1px solid transparent;border-radius:var(--sat-radius-md);padding:8px 10px;color:var(--sat-text);resize:vertical;outline:none;transition:min-height var(--sat-motion-fast),max-height var(--sat-motion-fast),border-color var(--sat-motion-fast),background var(--sat-motion-fast)}.hd-reply-textarea::placeholder{color:var(--sat-text-muted);opacity:.85}.hd-reply-textarea:focus{border-color:color-mix(in srgb,var(--sat-primary) 32%,transparent);background:color-mix(in srgb,var(--sat-primary) 4%,transparent)}.hd-reply-card--collapsed{padding:6px var(--sat-gap-md)}.hd-reply-card--collapsed [data-composer-secondary]{display:none}.hd-reply-card--collapsed .hd-reply-textarea{min-height:32px;max-height:32px;resize:none!important}.hd-reply-card--collapsed .hd-reply-textarea::placeholder{opacity:.7}.hd-reply-card--collapsed .hd-reply-card__send-label{display:none}.hd-reply-card--expanded .hd-reply-textarea{min-height:90px}.internal-toggle{display:inline-flex;border-radius:var(--sat-radius-md);overflow:hidden;border:1px solid var(--sat-border);background:var(--sat-bg)}.internal-toggle button{padding:4px 12px;font-size:.72rem;background:transparent;color:var(--sat-text-muted);border:none;cursor:pointer;font-family:inherit;font-weight:500;transition:all var(--sat-motion-fast)}.internal-toggle button:hover{color:var(--sat-text)}.internal-toggle button.active{background:var(--sat-primary);color:var(--sat-primary-text);font-weight:600}.hd-customer-panel{display:flex;align-items:flex-start;gap:var(--sat-gap-sm);padding:var(--sat-gap-md);background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-lg);margin-bottom:var(--sat-gap-sm)}.hd-customer-panel--loading{opacity:.6}.hd-customer-panel__avatar{width:var(--sat-avatar-md);height:var(--sat-avatar-md);border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:.85rem;font-weight:700;color:#fff;flex-shrink:0;text-shadow:0 1px 2px rgba(0,0,0,.35)}.hd-customer-panel__main{flex:1;min-width:0}.hd-customer-panel__name-row{display:flex;align-items:center;gap:4px}.hd-customer-panel__name{font-size:.92rem;font-weight:600;color:var(--sat-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1;letter-spacing:-.005em}.hd-customer-panel__edit{background:transparent;border:0;cursor:pointer;width:22px;height:22px;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--sat-radius-sm);color:var(--sat-text-muted);transition:background .12s,color .12s;padding:0}.hd-customer-panel__edit:hover{background:var(--sat-surface-2, #f1f1f4);color:var(--sat-text)}.hd-customer-panel__company{display:inline-flex;align-items:center;gap:4px;font-size:.75rem;color:var(--sat-text-muted);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%}.hd-customer-panel__contact{display:flex;flex-direction:column;gap:3px;margin-top:6px}.hd-customer-panel__contact-link{display:inline-flex;align-items:center;gap:5px;font-size:.74rem;color:var(--sat-text-muted);text-decoration:none;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%}.hd-customer-panel__contact-link:hover{color:var(--sat-primary);text-decoration:underline}.hd-customer-panel__contact-link span{overflow:hidden;text-overflow:ellipsis}.hd-customer-panel__chips{display:flex;gap:4px;flex-wrap:wrap;margin-top:6px}.hd-chip-soft{font-size:.62rem;padding:2px 8px;border-radius:999px;font-weight:700;letter-spacing:.02em;text-transform:uppercase;display:inline-flex;align-items:center;gap:3px}.hd-parent-pill{display:inline-flex;align-items:center;gap:4px;font-size:.66rem;padding:2px 8px;border-radius:999px;background:color-mix(in srgb,var(--sat-text-muted) 10%,transparent);color:var(--sat-text-muted);border:1px dashed color-mix(in srgb,var(--sat-text-muted) 30%,transparent);white-space:nowrap}.hd-parent-pill strong{color:var(--sat-text);font-weight:600}.hd-end-customer-type-tag{color:var(--sat-text-muted);margin-left:4px;font-weight:400}.hd-serial-resolved{background:color-mix(in srgb,var(--sat-info) 6%,transparent);border:1px solid color-mix(in srgb,var(--sat-info) 30%,transparent);border-radius:var(--sat-radius-md);padding:8px 11px;display:flex;flex-direction:column;gap:4px}.hd-serial-resolved__head{display:inline-flex;align-items:center;gap:5px;font-size:.7rem;color:var(--sat-text-muted);text-transform:uppercase;letter-spacing:.04em}.hd-serial-resolved__head strong{color:var(--sat-text);font-weight:600;text-transform:none;letter-spacing:0}.hd-serial-resolved__body{display:inline-flex;align-items:center;gap:5px;flex-wrap:wrap;font-size:.85rem;color:var(--sat-text);font-weight:600}.hd-serial-resolved__product,.hd-serial-resolved__date{font-weight:400;color:var(--sat-text-muted)}.hd-existing-end-customer{background:color-mix(in srgb,var(--sat-warning) 8%,transparent);border:1px solid color-mix(in srgb,var(--sat-warning) 35%,transparent);border-radius:var(--sat-radius-md);padding:10px;display:flex;flex-direction:column;gap:6px}.hd-tcd-end-customer{background:color-mix(in srgb,var(--sat-info) 5%,transparent);border:1px solid color-mix(in srgb,var(--sat-info) 25%,transparent);border-radius:var(--sat-radius-md);padding:10px 12px}.hd-tcd-ec-selected{display:flex;align-items:center;gap:6px;padding:8px 10px;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-sm);font-size:.84rem}.hd-tcd-ec-selected strong{color:var(--sat-text);font-weight:600}.hd-tcd-ec-empty{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.hd-tcd-ec-form{display:flex;flex-direction:column;gap:6px}.hd-tcd-ec-form__hint{font-size:.74rem;color:var(--sat-text-muted);margin-bottom:2px}.hd-tcd-ec-form__hint strong{color:var(--sat-text)}.hd-tcd-ec-form__grid{display:grid;grid-template-columns:1fr 1fr;gap:6px}.hd-tcd-ec-form__actions{display:flex;gap:6px;justify-content:flex-end;margin-top:4px}.hd-cust-section{margin-bottom:var(--sat-gap-sm);border:1px solid color-mix(in srgb,var(--sat-border) 80%,transparent);border-radius:var(--sat-radius-md);background:var(--sat-surface);overflow:hidden}.hd-cust-section__header{display:flex;align-items:center;gap:6px;width:100%;padding:8px 11px;background:transparent;border:0;cursor:pointer;font-size:.7rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--sat-text-muted)}.hd-cust-section__header:hover{background:color-mix(in srgb,var(--sat-text) 4%,transparent)}.hd-cust-section__icon{color:var(--sat-text-muted)}.hd-cust-section__title{color:var(--sat-text);flex:1;text-align:left}.hd-cust-section__badge{font-size:.66rem;font-weight:600;text-transform:none;letter-spacing:0;color:var(--sat-text-muted);max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hd-cust-section__chevron{color:var(--sat-text-muted);transition:transform .15s}.hd-cust-section--open .hd-cust-section__chevron{transform:rotate(180deg)}.hd-cust-section__body{padding:8px 11px 11px;border-top:1px solid color-mix(in srgb,var(--sat-border) 60%,transparent)}.hd-end-customer-card{display:flex;flex-direction:column;gap:5px;font-size:.78rem}.hd-end-customer-card__header{display:flex;align-items:flex-start;gap:4px}.hd-end-customer-card__name{font-weight:600;color:var(--sat-text);font-size:.85rem}.hd-end-customer-card__type{font-size:.7rem;color:var(--sat-text-muted);margin-top:1px}.hd-end-customer-card__row{display:inline-flex;align-items:center;gap:5px;font-size:.74rem;color:var(--sat-text-muted)}.hd-end-customer-card__row--link{text-decoration:none}.hd-end-customer-card__row--link:hover{color:var(--sat-primary);text-decoration:underline}.hd-end-customer-card__serials{margin-top:6px;padding-top:6px;border-top:1px dashed color-mix(in srgb,var(--sat-border) 65%,transparent)}.hd-end-customer-card__serials-header{display:flex;align-items:center;gap:4px;font-size:.66rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--sat-text-muted);margin-bottom:4px}.hd-end-customer-card__add-serial{display:flex;gap:4px;margin-bottom:4px}.hd-end-customer-card__add-serial .sat-input{font-size:.74rem;padding:4px 6px}.hd-end-customer-card__empty{font-size:.7rem;color:var(--sat-text-muted);font-style:italic}.hd-end-customer-card__serial-row{display:flex;gap:6px;padding:2px 0;font-size:.74rem;color:var(--sat-text)}.hd-end-customer-card__serial{font-weight:600;font-variant-numeric:tabular-nums}.hd-end-customer-card__product{color:var(--sat-text-muted)}.hd-link-end-btn{display:inline-flex;align-items:center;gap:5px;background:transparent;border:1px dashed color-mix(in srgb,var(--sat-border) 80%,transparent);border-radius:var(--sat-radius-md);padding:6px 10px;font-size:.76rem;color:var(--sat-text-muted);cursor:pointer;width:100%;justify-content:center}.hd-link-end-btn:hover{color:var(--sat-primary);border-color:color-mix(in srgb,var(--sat-primary) 50%,transparent);background:color-mix(in srgb,var(--sat-primary) 6%,transparent)}.hd-cust-context{display:flex;flex-direction:column;gap:10px}.hd-cust-context__sub{display:flex;align-items:center;gap:5px;font-size:.66rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--sat-text-muted);margin-bottom:4px}.hd-cust-context__empty{font-size:.74rem;color:var(--sat-text-muted);font-style:italic}.hd-cust-context__notes{display:flex;flex-direction:column}.hd-cust-context__add-note{display:flex;gap:4px;margin-bottom:5px}.hd-cust-context__add-note .sat-input{font-size:.76rem;padding:4px 6px;flex:1}.hd-cust-context__note{display:flex;align-items:flex-start;gap:4px;padding:5px 7px;margin-bottom:4px;border-radius:var(--sat-radius-sm);background:var(--sat-surface);border:1px solid var(--sat-border)}.hd-cust-context__note--pinned{background:color-mix(in srgb,var(--sat-warning) 8%,transparent);border-color:color-mix(in srgb,var(--sat-warning) 28%,transparent)}.hd-cust-context__note-body{font-size:.76rem;color:var(--sat-text);white-space:pre-wrap}.hd-cust-context__note-meta{font-size:.62rem;color:var(--sat-text-muted);margin-top:2px}.hd-cust-context__kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(80px,1fr));gap:5px}.hd-kpi-tile{padding:6px 8px;border-radius:var(--sat-radius-md);background:var(--sat-surface);border:1px solid var(--sat-border)}.hd-kpi-tile__label{font-size:.58rem;color:var(--sat-text-muted);text-transform:uppercase;letter-spacing:.06em;font-weight:600}.hd-kpi-tile__value{font-size:.82rem;font-weight:700;color:var(--sat-text);margin-top:2px;font-variant-numeric:tabular-nums}.hd-cust-context__open-pills{display:flex;gap:4px;flex-wrap:wrap}.hd-cust-context__pill{font-size:.68rem;padding:2px 8px;border-radius:999px;font-weight:600}.hd-cust-context__pill--warning{background:color-mix(in srgb,var(--sat-warning) 14%,transparent);color:var(--sat-warning)}.hd-cust-context__pill--info{background:color-mix(in srgb,var(--sat-info) 14%,transparent);color:var(--sat-info)}.hd-cust-context__list{display:flex;flex-direction:column}.hd-cust-context__row{display:flex;justify-content:space-between;align-items:center;padding:3px 0;gap:6px;border-bottom:1px solid color-mix(in srgb,var(--sat-border) 50%,transparent)}.hd-cust-context__row:last-child{border-bottom:0}.hd-cust-context__row-strong{font-size:.76rem;font-weight:500;color:var(--sat-text)}.hd-cust-context__row-muted{font-size:.7rem;color:var(--sat-text-muted);margin-left:4px}.hd-cust-context__status-pill{font-size:.62rem;padding:1px 6px;border-radius:8px}.hd-cust-context__nps{font-size:.7rem;font-weight:700;padding:2px 6px;border-radius:var(--sat-radius-sm);min-width:28px;text-align:center}.hd-prop-meta-row{display:flex;gap:5px;flex-wrap:wrap;margin-bottom:var(--sat-gap-sm)}.hd-chip{display:inline-flex;align-items:center;gap:3px;padding:2px 7px;border-radius:999px;font-size:.68rem;font-weight:600}.hd-chip--accent{background:color-mix(in srgb,var(--sat-primary) 14%,transparent);color:var(--sat-primary)}.hd-chip--muted{background:color-mix(in srgb,var(--sat-text-muted) 12%,transparent);color:var(--sat-text-muted)}.hd-modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:1000;padding:16px}.hd-modal{background:var(--sat-bg, #fff);border-radius:var(--sat-radius-lg);width:100%;max-width:460px;max-height:calc(100vh - 32px);overflow:hidden;display:flex;flex-direction:column;box-shadow:0 20px 60px #00000040}.hd-modal__header{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;border-bottom:1px solid var(--sat-border);font-weight:600;color:var(--sat-text)}.hd-modal__close{background:transparent;border:0;cursor:pointer;color:var(--sat-text-muted);padding:4px;border-radius:var(--sat-radius-sm)}.hd-modal__close:hover{background:var(--sat-surface-2, #f1f1f4);color:var(--sat-text)}.hd-modal__body{padding:14px 16px;overflow-y:auto}.hd-modal-form{display:flex;flex-direction:column;gap:10px}.hd-modal-form__row{display:flex;flex-direction:column;gap:3px}.hd-modal-form__row label{font-size:.7rem;font-weight:600;color:var(--sat-text-muted);text-transform:uppercase;letter-spacing:.04em}.hd-modal-form__grid2{display:grid;grid-template-columns:1fr 1fr;gap:10px}.hd-modal-form__grid3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:10px}.hd-modal-form__actions{display:flex;gap:8px;justify-content:flex-end;margin-top:8px;padding-top:10px;border-top:1px solid color-mix(in srgb,var(--sat-border) 60%,transparent)}.hd-modal-form__error{display:inline-flex;align-items:center;gap:4px;font-size:.74rem;color:var(--sat-danger)}.hd-modal-form__hint{font-size:.7rem;color:var(--sat-text-muted);display:inline-flex;align-items:center;gap:4px}.hd-end-customer-list{display:flex;flex-direction:column;max-height:280px;overflow-y:auto;border:1px solid var(--sat-border);border-radius:var(--sat-radius-md)}.hd-end-customer-list__item{display:flex;justify-content:space-between;align-items:center;padding:8px 11px;background:transparent;border:0;cursor:pointer;text-align:left;border-bottom:1px solid color-mix(in srgb,var(--sat-border) 50%,transparent);color:var(--sat-text)}.hd-end-customer-list__item:last-child{border-bottom:0}.hd-end-customer-list__item:hover{background:color-mix(in srgb,var(--sat-text) 4%,transparent)}.hd-end-customer-list__name{font-weight:600;font-size:.84rem}.hd-end-customer-list__meta{font-size:.7rem;color:var(--sat-text-muted);margin-top:1px}.hd-skeleton{background:linear-gradient(90deg,var(--sat-border) 0%,color-mix(in srgb,var(--sat-border) 40%,transparent) 50%,var(--sat-border) 100%);background-size:200% 100%;animation:hd-skeleton 1.4s ease-in-out infinite;border-radius:var(--sat-radius-sm)}.hd-skeleton--line{height:12px}.hd-skeleton--small{height:9px}@keyframes hd-skeleton{0%{background-position:200% 0}to{background-position:-200% 0}}.hd-prop-section{margin-bottom:var(--sat-gap-sm);border:1px solid color-mix(in srgb,var(--sat-border) 80%,transparent);border-radius:var(--sat-radius-md);background:var(--sat-surface);overflow:hidden;flex-shrink:0}.hd-prop-section__header{display:flex;align-items:center;gap:6px;padding:9px 12px;font-size:.7rem;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--sat-text-muted);background:color-mix(in srgb,var(--sat-elevated) 50%,transparent);border:none;width:100%;cursor:pointer;font-family:inherit;transition:background var(--sat-motion-fast)}.hd-prop-section__header:hover{background:var(--sat-elevated);color:var(--sat-text)}.hd-prop-section__header svg.section-icon{color:var(--sat-primary);flex-shrink:0}.hd-prop-section__title{letter-spacing:.06em}.hd-prop-section__count{margin-left:auto;font-size:.62rem;background:color-mix(in srgb,var(--sat-primary) 14%,transparent);color:var(--sat-primary);padding:1px 6px;border-radius:999px;letter-spacing:0}.hd-prop-section__chevron{transition:transform .2s;flex-shrink:0}.hd-prop-section--open .hd-prop-section__chevron{transform:rotate(180deg)}.hd-prop-section__body{padding:var(--sat-gap-md) var(--sat-gap-md) calc(var(--sat-gap-md) + 2px);display:flex;flex-direction:column;gap:var(--sat-gap-sm);border-top:1px solid color-mix(in srgb,var(--sat-border) 50%,transparent)}.hd-prop-label{font-size:.7rem;color:var(--sat-text-muted);margin-bottom:4px;letter-spacing:.04em;font-weight:500;display:flex;align-items:center;gap:4px}.hd-prio-picker{display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--sat-border);border-radius:var(--sat-radius-md);overflow:hidden;background:var(--sat-bg)}.hd-prio-picker button{padding:7px 4px;font-size:.72rem;font-weight:500;letter-spacing:.005em;border:none;border-right:1px solid var(--sat-border-subtle, color-mix(in srgb, var(--sat-border) 60%, transparent));background:transparent;color:var(--sat-text-muted);cursor:pointer;font-family:inherit;position:relative;transition:background var(--sat-motion-fast),color var(--sat-motion-fast)}.hd-prio-picker button:last-child{border-right:none}.hd-prio-picker button:hover{color:var(--sat-text);background:color-mix(in srgb,var(--sat-text) 4%,transparent)}.hd-prio-picker button.is-active{font-weight:600;z-index:1}.hd-prio-picker button.is-active.urgent{color:var(--sat-prio-urgent);background:color-mix(in srgb,var(--sat-prio-urgent) 14%,transparent);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--sat-prio-urgent) 35%,transparent)}.hd-prio-picker button.is-active.high{color:var(--sat-prio-high);background:color-mix(in srgb,var(--sat-prio-high) 14%,transparent);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--sat-prio-high) 35%,transparent)}.hd-prio-picker button.is-active.medium{color:var(--sat-prio-medium);background:color-mix(in srgb,var(--sat-prio-medium) 14%,transparent);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--sat-prio-medium) 35%,transparent)}.hd-prio-picker button.is-active.low{color:var(--sat-prio-low);background:color-mix(in srgb,var(--sat-prio-low) 14%,transparent);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--sat-prio-low) 35%,transparent)}.sat-btn-danger-ghost{display:inline-flex;align-items:center;justify-content:center;gap:6px;width:100%;padding:7px 12px;font-size:.76rem;border-radius:var(--sat-radius-md);background:transparent;border:1px solid color-mix(in srgb,var(--sat-danger) 40%,transparent);color:var(--sat-danger);cursor:pointer;font-family:inherit;font-weight:500;transition:background var(--sat-motion-fast),border-color var(--sat-motion-fast)}.sat-btn-danger-ghost:hover{background:color-mix(in srgb,var(--sat-danger) 8%,transparent);border-color:var(--sat-danger)}.sat-btn-danger-ghost:focus-visible{outline:2px solid var(--sat-danger);outline-offset:2px}.sla-timer{display:inline-flex;align-items:center;gap:4px;font-size:.72rem;font-weight:600}.sla-timer.ok{color:var(--sat-success)}.sla-timer.warning{color:var(--sat-warning)}.sla-timer.danger{color:var(--sat-danger)}.sla-timer.done{color:var(--sat-success)}.hd-sla{display:inline-flex;align-items:center;gap:5px;font-size:.72rem;font-weight:600;font-variant-numeric:tabular-nums;position:relative}.hd-sla svg{display:block;flex-shrink:0}.hd-sla__label{letter-spacing:.01em}.hd-sla__icon{position:absolute;left:12px;top:50%;transform:translate(-50%,-50%);display:inline-flex}.hd-sla--ok{color:var(--sat-success)}.hd-sla--warning{color:var(--sat-warning)}.hd-sla--urgent{color:var(--sat-danger);animation:hd-sla-pulse 1.6s ease-in-out infinite}.hd-sla--breached{color:var(--sat-danger)}.hd-sla--done{color:var(--sat-success)}.hd-sla--none{color:var(--sat-text-muted)}@keyframes hd-sla-pulse{0%,to{opacity:1}50%{opacity:.55}}.activity-item{display:flex;gap:8px;padding:6px 0;font-size:.72rem;color:var(--sat-text-muted);border-bottom:1px solid color-mix(in srgb,var(--sat-border) 60%,transparent)}.activity-item:last-child{border-bottom:none}.bulk-bar{position:fixed;bottom:20px;left:50%;transform:translate(-50%);background:var(--sat-surface);border:1px solid color-mix(in srgb,var(--sat-primary) 50%,var(--sat-border));border-radius:999px;padding:8px 14px 8px 18px;display:flex;align-items:center;gap:12px;z-index:100;box-shadow:var(--sat-shadow-lg),var(--sat-shadow-glow);animation:bulk-bar-in .2s ease}@keyframes bulk-bar-in{0%{transform:translate(-50%,8px);opacity:0}to{transform:translate(-50%);opacity:1}}.bulk-bar__sep{width:1px;height:20px;background:color-mix(in srgb,var(--sat-border) 60%,transparent)}.bulk-bar__group{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.bulk-bar__picker-label{font-size:.62rem;color:var(--sat-text-muted);font-weight:600;letter-spacing:.06em;text-transform:uppercase;padding:.35rem .55rem .4rem}.bulk-bar__deselect{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;background:transparent;border:1px solid color-mix(in srgb,var(--sat-border) 80%,transparent);border-radius:999px;color:var(--sat-text-muted);font-size:.74rem;cursor:pointer;font-family:inherit;transition:background var(--sat-motion-fast),color var(--sat-motion-fast),border-color var(--sat-motion-fast)}.bulk-bar__deselect:hover{color:var(--sat-text);background:var(--sat-elevated);border-color:var(--sat-text-muted)}.bulk-bar__deselect:focus-visible{outline:2px solid var(--sat-primary);outline-offset:2px}.helpdesk-filters{padding:var(--sat-gap-md);border-bottom:1px solid var(--sat-border);display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:var(--sat-gap-sm);background:color-mix(in srgb,var(--sat-elevated) 35%,transparent)}.hd-filters{border-bottom:1px solid var(--sat-border);background:color-mix(in srgb,var(--sat-elevated) 35%,transparent)}.hd-filters__grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:var(--sat-gap-sm) var(--sat-gap-md);padding:var(--sat-gap-sm) var(--sat-gap-md)}.hd-filters__footer{display:flex;align-items:center;gap:var(--sat-gap-md);padding:6px var(--sat-gap-md) var(--sat-gap-sm);border-top:1px solid color-mix(in srgb,var(--sat-border) 50%,transparent);flex-wrap:wrap}.hd-filters__check{display:inline-flex;align-items:center;gap:6px;font-size:.74rem;color:var(--sat-text-muted);cursor:pointer;white-space:nowrap;-webkit-user-select:none;user-select:none}.hd-filters__check:hover{color:var(--sat-text)}.hd-filters__advanced-btn{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;font-size:.74rem;background:transparent;border:1px dashed color-mix(in srgb,var(--sat-border) 90%,transparent);border-radius:var(--sat-radius-md);color:var(--sat-text-muted);cursor:pointer;font-family:inherit;transition:background var(--sat-motion-fast),border-color var(--sat-motion-fast),color var(--sat-motion-fast)}.hd-filters__advanced-btn:hover{background:var(--sat-elevated);border-color:var(--sat-text-muted);color:var(--sat-text)}.hd-filters__advanced-btn[aria-expanded=true]{border-style:solid;border-color:color-mix(in srgb,var(--sat-primary) 35%,transparent);color:var(--sat-primary)}.hd-filters__clear-btn{display:inline-flex;align-items:center;gap:4px;padding:4px 8px;font-size:.74rem;background:transparent;border:none;color:var(--sat-text-muted);cursor:pointer;font-family:inherit;transition:color var(--sat-motion-fast)}.hd-filters__clear-btn:hover{color:var(--sat-danger)}.hd-filters__advanced{border-top:1px solid color-mix(in srgb,var(--sat-border) 50%,transparent);padding:var(--sat-gap-sm) var(--sat-gap-md) var(--sat-gap-md);background:color-mix(in srgb,var(--sat-bg) 50%,transparent)}.hd-filters__advanced-label{font-size:.66rem;font-weight:600;color:var(--sat-text-muted);text-transform:uppercase;letter-spacing:.06em;padding:4px 0 8px;display:flex;gap:8px;align-items:center}.hd-filters__advanced .hd-filters__grid{padding:0}.hd-kbd{display:inline-flex;align-items:center;justify-content:center;font-family:var(--sat-font-mono);font-size:.72rem;line-height:1;min-width:18px;padding:2px 6px;border-radius:4px;background:var(--sat-elevated);border:1px solid var(--sat-border);color:var(--sat-text);box-shadow:0 1px 0 var(--sat-border)}.hd-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:3rem 2rem;gap:6px;text-align:center;color:var(--sat-text-muted)}.hd-empty__icon-wrap{width:32px;height:32px;border-radius:8px;display:inline-flex;align-items:center;justify-content:center;background:transparent;color:var(--sat-text-muted);opacity:.5;margin-bottom:8px}.hd-empty__title{font-size:var(--sat-text-md, .95rem);font-weight:600;color:var(--sat-text);letter-spacing:-.012em;margin:0}.hd-empty__hint{font-size:var(--sat-text-sm, .78rem);margin:0;max-width:320px;color:var(--sat-text-muted)}.hd-density--compact .hd-ticket-row{padding:.32rem .7rem}.hd-density--compact .hd-ticket-row__avatar{display:none}.hd-density--compact .hd-ticket-row__subject{font-size:.8rem}.hd-density--compact .hd-ticket-row__line2{font-size:.68rem;gap:6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex-wrap:nowrap!important}.hd-density--compact .hd-ticket-row__line2>.hd-chip{flex-shrink:0;max-width:120px;overflow:hidden;text-overflow:ellipsis}.hd-density--compact .hd-pill[class*=hd-pill--status-]{background:transparent!important;padding:0;border:none}.hd-density--compact .hd-bubble__time{opacity:0;transition:opacity var(--sat-motion-fast)}.hd-density--compact .hd-bubble:hover .hd-bubble__time{opacity:1}.hd-density--compact .helpdesk-messages{padding:var(--sat-gap-sm) var(--sat-gap-md)}.hd-density--compact .helpdesk-messages>*{margin-top:6px}.hd-density--compact .helpdesk-messages>*:first-child{margin-top:0}.hd-density--compact .helpdesk-messages>.hd-msg-grouped{margin-top:1px}.hd-density--compact .hd-bubble{padding:6px 10px;font-size:.82rem;line-height:1.45;max-width:92%}.hd-density--compact .hd-bubble--grouped{padding-top:4px;padding-bottom:4px}.hd-density--compact .hd-bubble__header{font-size:.68rem;margin-bottom:2px}.hd-density--compact .hd-detail-header{padding:8px var(--sat-gap-md);gap:4px}.hd-density--compact .hd-detail-header__avatar{width:30px;height:30px;font-size:.78rem}.hd-density--compact .hd-detail-header__subject{font-size:.95rem}.hd-density--compact .helpdesk-props{padding:var(--sat-gap-sm) var(--sat-gap-md)}.hd-density--compact .hd-customer-panel{padding:var(--sat-gap-sm);margin-bottom:6px}.hd-density--compact .hd-prop-section{margin-bottom:6px}.hd-density--compact .hd-prop-section__header{padding:6px 10px;font-size:.66rem}.hd-density--compact .hd-prop-section__body{padding:8px 10px 10px;gap:6px}.hd-density--compact .hd-reply-card--pinned{padding:6px var(--sat-gap-sm)!important}.hd-popover{background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-lg);box-shadow:var(--sat-shadow-lg);z-index:50}.hd-customer-strip{display:flex;flex-wrap:wrap;gap:6px;padding:8px 16px;margin:0;background:color-mix(in srgb,var(--sat-primary) 4%,transparent);border-bottom:1px solid color-mix(in srgb,var(--sat-border) 60%,transparent);font-size:.75rem;align-items:center}.hd-customer-strip__tier{font-size:.62rem;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--sat-primary);background:color-mix(in srgb,var(--sat-primary) 14%,transparent);padding:2px 8px;border-radius:999px;margin-right:4px}.hd-customer-strip__pill{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:999px;border:1px solid color-mix(in srgb,var(--sat-border) 80%,transparent);background:var(--sat-surface);color:var(--sat-text);font-size:.74rem}.hd-palette-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:color-mix(in srgb,var(--sat-text) 30%,transparent);-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:flex;align-items:flex-start;justify-content:center;padding-top:12vh;z-index:1300;animation:hd-palette-overlay-in .12s ease-out}.hd-palette{width:min(560px,calc(100vw - 32px));background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-lg);box-shadow:0 24px 60px -12px #00000052,0 8px 16px -4px #00000024,0 0 0 1px color-mix(in srgb,var(--sat-text) 4%,transparent);display:flex;flex-direction:column;max-height:70vh;overflow:hidden;animation:hd-palette-in .2s cubic-bezier(.32,.72,0,1)}.hd-palette__searchrow{display:flex;align-items:center;gap:8px;padding:11px 13px;border-bottom:1px solid var(--sat-border-subtle)}.hd-palette__searchicon{color:var(--sat-text-muted);flex-shrink:0}.hd-palette__input{flex:1;background:transparent;border:none;outline:none;font-family:inherit;font-size:.95rem;color:var(--sat-text)}.hd-palette__input::placeholder{color:var(--sat-text-muted)}.hd-palette__kbd{font-family:var(--sat-font-mono);font-size:.62rem;padding:1px 5px;background:var(--sat-elevated);border:1px solid var(--sat-border);border-radius:4px;color:var(--sat-text-muted)}.hd-palette__close{background:none;border:none;cursor:pointer;color:var(--sat-text-muted);padding:2px;display:flex;align-items:center}.hd-palette__list{flex:1;overflow-y:auto;padding:6px 6px 8px}.hd-palette__group+.hd-palette__group{margin-top:4px}.hd-palette__group-title{font-size:.62rem;font-weight:700;color:var(--sat-text-muted);text-transform:uppercase;letter-spacing:.08em;padding:8px 10px 4px}.hd-palette__item{display:flex;align-items:center;gap:10px;width:100%;padding:8px 10px;background:transparent;border:none;cursor:pointer;font-family:inherit;text-align:left;border-radius:var(--sat-radius-sm);transition:background .1s cubic-bezier(.32,.72,0,1);position:relative}.hd-palette__item.is-active{background:color-mix(in srgb,var(--sat-primary) 9%,transparent)}.hd-palette__item.is-active .hd-palette__item-label{color:var(--sat-text)}.hd-palette__item.is-active:before{content:"";position:absolute;left:0;top:4px;bottom:4px;width:2px;background:var(--sat-primary);border-radius:2px}.hd-palette__item-icon{width:18px;height:18px;display:flex;align-items:center;justify-content:center;color:var(--sat-text-muted);flex-shrink:0}.hd-palette__dot{width:6px;height:6px;border-radius:50%}.hd-palette__item-label{flex:1;font-size:.85rem;color:var(--sat-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;letter-spacing:-.005em}.hd-palette__item-hint{font-size:.72rem;color:var(--sat-text-muted);flex-shrink:0;font-weight:500;letter-spacing:-.003em}.hd-palette__empty{padding:32px 16px;text-align:center;color:var(--sat-text-muted);font-size:.85rem}.hd-palette__footer{display:flex;gap:14px;padding:8px 12px;border-top:1px solid var(--sat-border);background:color-mix(in srgb,var(--sat-elevated) 40%,transparent);font-size:.7rem;color:var(--sat-text-muted)}.hd-palette__footer kbd{font-family:var(--sat-font-mono);font-size:.65rem;padding:1px 4px;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:3px;margin-right:3px}@keyframes hd-palette-overlay-in{0%{opacity:0}to{opacity:1}}@keyframes hd-palette-in{0%{opacity:0;transform:translateY(-8px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}@media(prefers-reduced-motion:reduce){.hd-palette-overlay,.hd-palette{animation:none}}.hd-popover--floating{position:fixed;z-index:var(--sat-z-popover);animation:hd-popover-in .14s cubic-bezier(.32,.72,0,1)}.hd-popover--floating[data-placement^=top]{transform-origin:bottom left}.hd-popover--floating[data-placement^=bottom]{transform-origin:top left}.hd-popover--floating[data-placement$=end][data-placement^=top]{transform-origin:bottom right}.hd-popover--floating[data-placement$=end][data-placement^=bottom]{transform-origin:top right}@keyframes hd-popover-in{0%{opacity:0;transform:scale(.97)}to{opacity:1;transform:scale(1)}}@media(prefers-reduced-motion:reduce){.hd-popover--floating{animation:none}}.hd-popover__item{display:flex;align-items:center;gap:8px;width:100%;padding:.4rem .55rem;background:transparent;border:none;cursor:pointer;font-family:inherit;font-size:.78rem;color:var(--sat-text);text-align:left;border-radius:var(--sat-radius-sm);transition:background var(--sat-motion-fast),color var(--sat-motion-fast)}.hd-popover__item:hover:not(:disabled){background:var(--sat-elevated)}.hd-popover__item:disabled{opacity:.5;cursor:not-allowed}.hd-popover__item.is-active{color:var(--sat-primary);font-weight:600}.hd-popover__item.is-danger{color:var(--sat-danger)}.hd-popover__divider{height:1px;margin:4px 0;background:color-mix(in srgb,var(--sat-border) 60%,transparent)}.hd-admin-kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:var(--sat-gap-sm)}.hd-admin-root{display:flex;flex-direction:column;gap:1.4rem}.hd-admin-search{display:flex;align-items:center;gap:.5rem;border:1px solid var(--sat-border);border-radius:10px;padding:.5rem .75rem;background:var(--sat-bg);color:var(--sat-text-muted);max-width:420px}.hd-admin-search:focus-within{border-color:var(--sat-primary)}.hd-admin-search__input{flex:1;border:none;background:transparent;color:var(--sat-text);font-size:.85rem;font-family:inherit;outline:none;min-width:0}.hd-admin-cat{display:flex;flex-direction:column;gap:.6rem}.hd-admin-cat__title{font-size:.7rem;text-transform:uppercase;letter-spacing:.06em;color:var(--sat-text-muted);font-weight:700;margin:0}.hd-admin-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:.75rem}.hd-admin-card{display:flex;align-items:flex-start;gap:.7rem;text-align:left;padding:.85rem .95rem;border:1px solid var(--sat-border);border-radius:12px;background:var(--sat-bg);cursor:pointer;font-family:inherit;transition:border-color .15s,box-shadow .15s,transform .15s}.hd-admin-card:hover{border-color:var(--sat-primary);box-shadow:0 4px 14px #00000012;transform:translateY(-1px)}.hd-admin-card__icon{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:10px;flex-shrink:0;background:color-mix(in srgb,var(--sat-primary) 12%,transparent);color:var(--sat-primary)}.hd-admin-card__body{display:flex;flex-direction:column;gap:2px;min-width:0}.hd-admin-card__title{font-size:.88rem;font-weight:600;color:var(--sat-text)}.hd-admin-card__desc{font-size:.74rem;color:var(--sat-text-muted);line-height:1.3}.hd-admin-empty{font-size:.85rem;color:var(--sat-text-muted);font-style:italic}.hd-admin-section{display:flex;flex-direction:column;gap:.85rem}.hd-admin-section__bar{display:flex;align-items:center;gap:.75rem}.hd-admin-back{display:inline-flex;align-items:center;gap:.35rem;border:1px solid var(--sat-border);border-radius:8px;padding:.35rem .6rem;background:var(--sat-bg);color:var(--sat-text);cursor:pointer;font-size:.8rem;font-family:inherit}.hd-admin-back:hover{background:color-mix(in srgb,var(--sat-primary) 8%,transparent);border-color:var(--sat-primary);color:var(--sat-primary)}.hd-admin-section__title{font-size:1rem;font-weight:600}.hd-admin-section__body{display:flex;gap:1rem;align-items:flex-start}.hd-admin-side{flex:0 0 200px;width:200px;display:flex;flex-direction:column;gap:.8rem;position:sticky;top:0;max-height:calc(100vh - 130px);overflow-y:auto}.hd-admin-side__cat{display:flex;flex-direction:column;gap:1px}.hd-admin-side__cat-title{font-size:.62rem;text-transform:uppercase;letter-spacing:.05em;color:var(--sat-text-muted);font-weight:700;padding:0 .5rem;margin-bottom:.25rem}.hd-admin-side__item{text-align:left;padding:.35rem .55rem;border:none;border-radius:7px;background:transparent;color:var(--sat-text);font-size:.8rem;cursor:pointer;font-family:inherit}.hd-admin-side__item:hover{background:color-mix(in srgb,var(--sat-primary) 8%,transparent)}.hd-admin-side__item.is-active{background:color-mix(in srgb,var(--sat-primary) 14%,transparent);color:var(--sat-primary);font-weight:600}.hd-admin-section__main{flex:1;min-width:0}@media(max-width:1024px){.hd-admin-section__body{flex-direction:column}.hd-admin-side{flex:none;width:100%;position:static;max-height:none;flex-direction:row;flex-wrap:wrap;gap:.4rem;padding-bottom:.5rem;border-bottom:1px solid var(--sat-border)}.hd-admin-side__cat{flex-direction:row;flex-wrap:wrap;gap:3px}.hd-admin-side__cat-title{display:none}.hd-admin-side__item{border:1px solid var(--sat-border);border-radius:999px;font-size:.74rem;padding:.25rem .6rem}}.hd-admin-kpi{padding:var(--sat-gap-md);border-radius:var(--sat-radius-md);background:var(--sat-surface);border:1px solid var(--sat-border);text-align:left;transition:border-color var(--sat-motion-fast),transform var(--sat-motion-fast)}.hd-admin-kpi:hover{border-color:color-mix(in srgb,var(--sat-primary) 30%,transparent);transform:translateY(-1px)}.hd-admin-kpi__label{font-size:.62rem;color:var(--sat-text-muted);font-weight:600;text-transform:uppercase;letter-spacing:.06em;margin-bottom:4px}.hd-admin-kpi__value{font-size:1.45rem;font-weight:300;font-family:Arial,Helvetica,sans-serif;font-variant-numeric:tabular-nums;line-height:1.1;letter-spacing:-.01em}.hd-admin-groups{display:flex;gap:6px;padding:0;flex-wrap:wrap}.hd-admin-group{display:inline-flex;align-items:center;gap:8px;padding:8px 14px;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:999px;color:var(--sat-text-muted);font-size:.8rem;font-weight:600;font-family:inherit;cursor:pointer;transition:background var(--sat-motion-fast),color var(--sat-motion-fast),border-color var(--sat-motion-fast)}.hd-admin-group:hover{color:var(--sat-text);border-color:color-mix(in srgb,var(--sat-primary) 40%,var(--sat-border))}.hd-admin-group.is-active{background:color-mix(in srgb,var(--sat-primary) 14%,transparent);color:var(--sat-primary);border-color:color-mix(in srgb,var(--sat-primary) 40%,transparent)}.hd-admin-group__count{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:color-mix(in srgb,var(--sat-text-muted) 18%,transparent);color:var(--sat-text-muted);font-size:.65rem;font-weight:700;font-variant-numeric:tabular-nums}.hd-admin-group.is-active .hd-admin-group__count{background:var(--sat-primary);color:#fff}.hd-admin-group:focus-visible{outline:2px solid var(--sat-primary);outline-offset:2px}.hd-admin-tabs{display:flex;gap:2px;border-bottom:1px solid var(--sat-border);overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:thin}.hd-admin-tabs::-webkit-scrollbar{height:4px}.hd-admin-tabs::-webkit-scrollbar-thumb{background:color-mix(in srgb,var(--sat-text-muted) 40%,transparent);border-radius:4px}.hd-admin-tab{padding:9px 14px;background:transparent;border:none;border-bottom:2px solid transparent;margin-bottom:-1px;color:var(--sat-text-muted);font-size:.8rem;font-weight:500;font-family:inherit;white-space:nowrap;cursor:pointer;transition:color var(--sat-motion-fast),border-color var(--sat-motion-fast),background var(--sat-motion-fast)}.hd-admin-tab:hover{color:var(--sat-text);background:color-mix(in srgb,var(--sat-elevated) 50%,transparent)}.hd-admin-tab.is-active{color:var(--sat-primary);border-bottom-color:var(--sat-primary);font-weight:600}.hd-admin-tab:focus-visible{outline:2px solid var(--sat-primary);outline-offset:-2px}.hd-skeleton-row{display:flex;align-items:center;gap:var(--sat-gap-sm);padding:.7rem .9rem;border-bottom:1px solid color-mix(in srgb,var(--sat-border) 70%,transparent)}.hd-skeleton-avatar{width:30px;height:30px;border-radius:50%;flex-shrink:0}.hd-skeleton-lines{flex:1;display:flex;flex-direction:column;gap:6px}.hd-skeleton-line-1{height:11px;width:70%;border-radius:4px}.hd-skeleton-line-2{height:9px;width:45%;border-radius:4px}.hd-bubble-skeleton{display:flex;flex-direction:column;gap:6px}.hd-bubble-skeleton__header{display:flex;gap:6px;align-items:center;padding:0 4px}.hd-bubble-skeleton__body{border-radius:12px;padding:12px 14px;min-height:64px}.hd-bubble-skeleton__body--staff{background:var(--sat-primary);opacity:.55}.hd-bubble-skeleton__body--customer{background:var(--sat-elevated);opacity:.7}@media(max-width:1024px){.helpdesk-layout{flex-direction:column;flex:1 1 auto;min-height:0;height:auto;background:transparent;gap:0}.helpdesk-sidebar{width:100%;min-width:0;max-height:none}.helpdesk-props{width:100%!important;min-width:0!important;max-width:none!important;border-left:none;border-top:1px solid var(--sat-border)}.helpdesk-layout.has-detail .ticket-list-wrap{display:none}}.hd-mobile-bar{display:none;align-items:stretch;border-bottom:1px solid var(--sat-border);background:var(--sat-surface);min-height:44px}.hd-mobile-bar__back{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;background:transparent;border:none;border-right:1px solid color-mix(in srgb,var(--sat-border) 70%,transparent);color:var(--sat-primary);font-weight:600;font-size:.82rem;cursor:pointer;font-family:inherit}.hd-mobile-bar__back:hover{background:var(--sat-elevated)}.hd-mobile-bar__tabs{display:flex;flex:1}.hd-mobile-bar__tab{flex:1;display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px;background:transparent;border:none;border-bottom:2px solid transparent;color:var(--sat-text-muted);font-size:.8rem;font-weight:500;cursor:pointer;font-family:inherit;transition:background var(--sat-motion-fast),color var(--sat-motion-fast),border-color var(--sat-motion-fast)}.hd-mobile-bar__tab:hover{background:var(--sat-elevated);color:var(--sat-text)}.hd-mobile-bar__tab.is-active{color:var(--sat-primary);border-bottom-color:var(--sat-primary);font-weight:600}@media(max-width:1024px){.helpdesk-layout.has-detail .hd-mobile-bar{display:flex}.helpdesk-layout.has-detail.hd-mobile-tab--props .helpdesk-props{flex:1;border-top:none}}@media(max-width:768px){.helpdesk-layout{gap:0}.helpdesk-sidebar{max-height:45vh}.helpdesk-main{min-height:60vh}.helpdesk-queues{padding:6px 8px;overflow-x:auto;flex-wrap:nowrap}.helpdesk-queue-btn{white-space:nowrap;flex-shrink:0}.hd-bubble{max-width:92%;font-size:.82rem;padding:9px 12px}.helpdesk-messages{padding:var(--sat-gap-md)}.hd-reply-card{margin:0 var(--sat-gap-md) var(--sat-gap-md)}.helpdesk-filters{grid-template-columns:1fr 1fr;gap:6px;padding:var(--sat-gap-sm)}.helpdesk-props{padding:var(--sat-gap-md)}.hd-ticket-row{padding:.6rem .7rem}.hd-ticket-row__subject{font-size:.84rem}.hd-detail-header{padding:8px 12px;gap:4px;flex-shrink:0}.hd-detail-header__subject{font-size:.92rem;line-height:1.2;display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:1;line-clamp:1;overflow:hidden}.hd-detail-header__avatar{width:28px;height:28px;font-size:.72rem}.hd-detail-header__meta{font-size:.7rem;gap:4px;flex-wrap:nowrap;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hd-detail-header__actions,.hd-customer-strip{display:none!important}.bulk-bar{left:8px;right:8px;transform:none;bottom:12px;padding:7px 10px;gap:6px;flex-wrap:wrap;justify-content:center}}@media(max-width:480px){.helpdesk-filters{grid-template-columns:1fr}.hd-bubble{max-width:95%;font-size:.8rem}}.tk-detail-shell{display:flex;flex-direction:column;height:calc(100dvh - 200px);min-height:400px}.tk-detail-body{flex:1 1 0;min-height:0;display:flex;overflow:hidden;border:1px solid var(--sat-border);border-top:none;border-radius:0 0 12px 12px;position:relative}.tk-detail-conv{flex:1 1 0;min-width:0;min-height:0;display:flex;flex-direction:column}.tk-detail-messages{flex:1 1 0;min-height:0;overflow-y:auto;padding:1rem;background:var(--sat-surface, #0d0f14);-webkit-overflow-scrolling:touch;transform:translateZ(0)}.tk-detail-info{width:260px;min-width:220px;border-left:1px solid var(--sat-border);overflow-y:auto;padding:1rem;display:flex;flex-direction:column;gap:.75rem;background:var(--sat-surface);font-size:.82rem;flex-shrink:0}.tk-detail-info-overlay{display:none}@media(max-width:1024px){.tk-detail-shell{position:fixed;top:0;right:0;bottom:0;left:0;z-index:70;background:var(--sat-bg);height:100svh;display:flex;flex-direction:column;overflow:hidden;overscroll-behavior:contain;padding-top:env(safe-area-inset-top)}.tk-detail-body{flex:1 1 0;min-height:0;overflow:hidden;border:none;border-radius:0;display:flex;flex-direction:row}.tk-detail-conv{flex:1 1 0;min-width:0;min-height:0;overflow:hidden;display:flex;flex-direction:column}.tk-detail-messages{flex:1 1 0;min-height:0;overflow-y:auto;-webkit-overflow-scrolling:touch;padding:.75rem;transform:translateZ(0)}body.app-has-detail{overflow:hidden;height:100svh}.tk-detail-info{position:fixed;top:0;right:0;bottom:0;width:min(86vw,360px);z-index:81;border-left:1px solid var(--sat-border);box-shadow:-8px 0 24px -8px #00000052;padding:1rem 1rem calc(1rem + env(safe-area-inset-bottom));animation:tk-detail-info-in .22s cubic-bezier(.32,.72,0,1);transform:translateZ(0);-webkit-overflow-scrolling:touch;overflow-y:auto}.tk-detail-info-overlay{display:block;position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:80;animation:tk-detail-info-overlay-in .18s ease-out}@keyframes tk-detail-info-in{0%{transform:translate(100%)}to{transform:translate(0)}}@keyframes tk-detail-info-overlay-in{0%{opacity:0}to{opacity:1}}}.hd-offline-banner{display:flex;align-items:center;gap:8px;padding:6px 14px;font-size:.78rem;font-weight:600;border-bottom:1px solid var(--sat-border)}.hd-offline-banner--offline{background:#f59e0b1f;color:#b45309}.hd-offline-banner--syncing{background:#3b82f61a;color:#1d4ed8}.hd-offline-banner__spin{animation:hd-rotate 1.4s linear infinite}@keyframes hd-rotate{to{transform:rotate(360deg)}}[data-virtual=true] .hd-ticket-row{height:64px;align-items:center;padding-top:.4rem;padding-bottom:.4rem}[data-virtual=true] .hd-ticket-row__body{min-width:0;overflow:hidden}[data-virtual=true] .hd-ticket-row__line2{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex-wrap:nowrap}.hd-density--compact [data-virtual=true] .hd-ticket-row{height:38px}body[data-density=ultra] .hd-ticket-row{padding:.18rem .6rem;min-height:28px}body[data-density=ultra] .hd-ticket-row__avatar,body[data-density=ultra] .hd-ticket-row__line2{display:none}body[data-density=ultra] .hd-ticket-row__subject{font-size:.78rem}body[data-density=ultra] [data-virtual=true] .hd-ticket-row{height:28px}body[data-density=ultra] .hd-pill{padding:1px 6px;font-size:.65rem}body[data-density=ultra] .helpdesk-messages>*{margin-top:4px}body[data-density=ultra] .hd-bubble{padding:4px 8px;font-size:.78rem;line-height:1.4}body[data-density=ultra] .hd-bubble__time{display:none}body[data-density=ultra] .hd-bubble:hover .hd-bubble__time{display:inline;opacity:1}.hd-cols-menu-item{display:flex;align-items:center;gap:6px;padding:.3rem .35rem;border-radius:4px;font-size:.78rem;cursor:grab}.hd-cols-menu-item:hover{background:var(--sat-elevated)}.hd-cols-menu-item.is-dragging{opacity:.4}.hd-cols-menu-item.is-drag-over{box-shadow:inset 0 -2px 0 var(--sat-primary)}.hd-cols-menu-item__handle{display:inline-flex;color:var(--sat-text-muted);cursor:grab;-webkit-user-select:none;user-select:none}.hd-cols-menu-item__label{flex:1}.hd-msg-attachment-audio{display:block;width:100%;max-width:280px;height:36px;border-radius:18px;margin-top:4px}.hd-voice-recording{display:inline-flex;align-items:center;gap:6px;padding:4px 8px;border-radius:999px;background:color-mix(in srgb,var(--sat-prio-urgent) 16%,transparent);border:1px solid color-mix(in srgb,var(--sat-prio-urgent) 35%,transparent);font-size:.74rem}.hd-voice-recording__bar{display:inline-block;width:60px;height:4px;background:color-mix(in srgb,var(--sat-prio-urgent) 22%,transparent);border-radius:2px;position:relative;overflow:hidden}.hd-voice-recording__bar:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:var(--sat-prio-urgent);transform-origin:left center;transform:scaleX(calc(var(--amp, .1) + .1));transition:transform 80ms linear}.hd-voice-recording__time{font-variant-numeric:tabular-nums;color:var(--sat-prio-urgent);font-weight:600;min-width:26px}.hd-voice-recording__cancel,.hd-voice-recording__stop{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border:none;border-radius:50%;cursor:pointer;font-family:inherit}.hd-voice-recording__cancel{background:transparent;color:var(--sat-text-muted)}.hd-voice-recording__stop{background:var(--sat-success);color:var(--sat-bg)}.hd-voice-recording__stop:hover{transform:scale(1.05)}.hd-msg-reactions{display:flex;align-items:center;gap:4px;margin-top:6px;flex-wrap:wrap;position:relative;min-height:22px}.hd-msg-reaction{display:inline-flex;align-items:center;gap:3px;padding:2px 8px;border-radius:999px;background:var(--sat-elevated);border:1px solid var(--sat-border);font-size:.78rem;cursor:pointer;transition:background var(--sat-motion-fast),border-color var(--sat-motion-fast);font-family:inherit;color:var(--sat-text)}.hd-msg-reaction:hover{background:color-mix(in srgb,var(--sat-primary) 8%,var(--sat-elevated))}.hd-msg-reaction.is-mine{background:color-mix(in srgb,var(--sat-primary) 18%,transparent);border-color:color-mix(in srgb,var(--sat-primary) 40%,transparent);color:var(--sat-primary);font-weight:600}.hd-msg-reaction__count{font-size:.7rem;opacity:.85}.hd-msg-reaction-trigger{display:inline-flex;align-items:center;padding:2px 7px;border-radius:999px;background:transparent;border:1px dashed var(--sat-border);color:var(--sat-text-muted);font-size:.72rem;cursor:pointer;font-family:inherit;opacity:.7;transition:opacity var(--sat-motion-fast)}.hd-msg-reaction-trigger.is-hidden{opacity:0;pointer-events:none}.hd-msg-reactions:hover .hd-msg-reaction-trigger.is-hidden{opacity:.7;pointer-events:auto}.hd-msg-reaction-picker{position:absolute;bottom:calc(100% + 6px);left:0;display:flex;gap:2px;padding:4px;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:8px;box-shadow:0 4px 12px -4px #00000040;z-index:10}.hd-msg-reaction-picker__item{width:32px;height:32px;display:inline-flex;align-items:center;justify-content:center;background:transparent;border:none;cursor:pointer;font-size:1.1rem;border-radius:6px;transition:background var(--sat-motion-fast),transform var(--sat-motion-fast)}.hd-msg-reaction-picker__item:hover{background:var(--sat-elevated);transform:scale(1.15)}.hd-msg-reaction-picker__item.is-mine{background:color-mix(in srgb,var(--sat-primary) 18%,transparent)}.hd-customer-insights{background:color-mix(in srgb,var(--sat-elevated) 60%,transparent);border:1px solid var(--sat-border);border-left-width:3px;border-radius:8px;padding:8px 10px;margin-bottom:10px;font-size:.78rem}.hd-customer-insights__headline{font-weight:600;color:var(--sat-text);margin-bottom:4px;line-height:1.3}.hd-customer-insights__list{margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:2px}.hd-customer-insights__list li{color:var(--sat-text-muted);font-size:.74rem;padding-left:12px;position:relative;line-height:1.35}.hd-customer-insights__list li:before{content:"";position:absolute;left:4px;top:8px;width:4px;height:4px;border-radius:50%;background:var(--sat-text-muted)}.hd-bubble__body strong{font-weight:700}.hd-bubble__body em{font-style:italic}.hd-md-code{font-family:var(--sat-font-mono);font-size:.92em;background:#7f7f7f2e;padding:1px 5px;border-radius:3px}.hd-md-link{color:var(--sat-primary);text-decoration:underline;text-decoration-thickness:1px;text-underline-offset:2px;word-break:break-word}.hd-md-link:hover{text-decoration-thickness:2px}.hd-md-shortcuts kbd{font-family:var(--sat-font-mono);font-size:.66rem;padding:0 4px;border-radius:3px;background:var(--sat-elevated);border:1px solid var(--sat-border);margin:0 1px}@media(max-width:1024px){.hd-md-shortcuts,.hd-md-shortcuts__sep{display:none}}.hd-typing-dots{display:inline-flex;align-items:center;gap:2px;margin-right:4px}.hd-typing-dots span{width:4px;height:4px;border-radius:50%;background:currentColor;animation:hd-typing-blink 1.1s ease-in-out infinite}.hd-typing-dots span:nth-child(2){animation-delay:.18s}.hd-typing-dots span:nth-child(3){animation-delay:.36s}@keyframes hd-typing-blink{0%,60%,to{opacity:.3;transform:translateY(0)}30%{opacity:1;transform:translateY(-1px)}}.hd-skip-link{position:absolute;top:-100px;left:12px;background:var(--sat-primary);color:var(--sat-bg);padding:8px 14px;border-radius:6px;font-size:.85rem;font-weight:600;z-index:100;text-decoration:none;transition:top .15s ease-out}.hd-skip-link:focus{top:12px}.hd-fab{position:fixed;bottom:calc(20px + env(safe-area-inset-bottom,0px));right:20px;width:56px;height:56px;border-radius:50%;background:var(--sat-primary);color:var(--sat-bg);border:none;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 6px 16px -4px #00000059,0 2px 4px #00000026;transition:transform var(--sat-motion-fast),background var(--sat-motion-fast);z-index:50}.hd-fab:hover{transform:translateY(-1px)}.hd-fab:active{transform:translateY(0);background:var(--sat-primary-strong, var(--sat-primary))}.hd-fab--mobile-only{display:none}@media(max-width:1024px){.hd-fab--mobile-only{display:inline-flex}}@media(max-width:768px){.hd-fab{bottom:calc(64px + env(safe-area-inset-bottom) + .75rem);right:1rem;width:52px;height:52px}}.hd-composer-autocomplete{position:absolute;bottom:calc(100% + 6px);left:0;right:0;max-height:240px;overflow-y:auto;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:8px;box-shadow:0 8px 24px -8px #00000040;z-index:30;padding:4px;display:flex;flex-direction:column;gap:1px;animation:hd-popover-in .12s ease-out}.hd-composer-autocomplete__hint{font-size:.66rem;text-transform:uppercase;letter-spacing:.05em;color:var(--sat-text-muted);padding:4px 8px 6px;border-bottom:1px solid var(--sat-border);margin-bottom:2px}.hd-composer-autocomplete__item{display:flex;flex-direction:column;gap:2px;align-items:flex-start;text-align:left;padding:6px 8px;font-size:.78rem;color:var(--sat-text);background:transparent;border:none;border-radius:6px;cursor:pointer;font-family:inherit;transition:background var(--sat-motion-fast)}.hd-composer-autocomplete__item:hover,.hd-composer-autocomplete__item.is-active{background:var(--sat-elevated)}.hd-splitter{flex:0 0 6px;width:6px;cursor:col-resize;background:transparent;position:relative;transition:background var(--sat-motion-fast);z-index:5}.hd-splitter:after{content:"";position:absolute;left:50%;top:10%;bottom:10%;width:1px;background:var(--sat-border);transition:background var(--sat-motion-fast),width var(--sat-motion-fast);transform:translate(-50%)}.hd-splitter:hover:after,.hd-splitter:active:after{background:var(--sat-primary);width:2px}.hd-splitter:focus-visible{outline:2px solid var(--sat-primary);outline-offset:-2px}@media(max-width:1024px){.hd-splitter{display:none}}.hd-attach-btn--mobile{display:none}@media(hover:none)and (pointer:coarse),(max-width:1024px){.hd-attach-btn--desktop{display:none}.hd-attach-btn--mobile{display:inline-flex}}@media(hover:none)and (pointer:coarse),(max-width:1024px){.helpdesk-layout .sat-btn-sm,.helpdesk-layout .sat-btn-xs{min-height:40px;padding-top:.5rem;padding-bottom:.5rem}.helpdesk-layout .sat-btn-icon{min-width:40px;min-height:40px}.helpdesk-layout .hd-list-search{min-height:44px!important;font-size:.9rem!important}.hd-mobile-bar__back,.hd-mobile-bar__tab{min-height:48px;font-size:.88rem}.helpdesk-layout input[type=checkbox]{width:22px;height:22px;cursor:pointer}.hd-reply-textarea{font-size:1rem!important;min-height:96px}.hd-reply-card .sat-btn,.hd-reply-card .sat-btn-primary{min-height:44px;padding:.55rem .9rem}.bulk-bar .sat-btn,.bulk-bar .sat-btn-sm{min-height:40px}.ticket-list-wrap .sat-btn-outline{min-height:36px;padding:.35rem .75rem!important}.helpdesk-layout .sat-input,.helpdesk-layout .sat-select,.helpdesk-layout .sat-textarea{font-size:16px}}@media(max-width:1024px){body[data-density=compact] .helpdesk-layout .sat-btn,body[data-density=compact] .helpdesk-layout .sat-btn-sm{min-height:40px}body[data-density=compact] .helpdesk-layout .sat-input{min-height:44px;font-size:16px}}.helpdesk-shell{display:flex;flex-direction:column;height:calc(100vh - 3.5rem);overflow:hidden}.hd-topbar{padding:.7rem 1rem;border-bottom:1px solid var(--sat-border);display:flex;align-items:center;gap:.75rem;flex-wrap:wrap}.hd-quick-types{padding:.4rem 1rem;border-bottom:1px solid color-mix(in srgb,var(--sat-border) 70%,transparent);display:flex;gap:.4rem;flex-wrap:wrap}@media(max-width:1024px){.helpdesk-shell{height:auto;min-height:calc(100dvh - 64px);overflow:visible}.helpdesk-shell.has-detail{position:fixed;top:0;right:0;bottom:0;left:0;z-index:70;height:100dvh;min-height:0;background:var(--sat-bg);overflow:hidden;padding-top:env(safe-area-inset-top)}.helpdesk-shell:not(.has-detail) .helpdesk-layout{flex:0 0 auto}.helpdesk-shell:not(.has-detail) .ticket-list-wrap{height:auto}.helpdesk-shell:not(.has-detail) .ticket-list,.helpdesk-shell:not(.has-detail) [data-virtual=true]{overflow-y:visible!important;flex:0 0 auto}.helpdesk-shell.has-detail .helpdesk-layout,.helpdesk-shell.has-detail .helpdesk-detail-wrap{flex:1 1 auto;min-height:0}}@media(max-width:1024px){.hd-topbar{padding:.5rem .75rem;gap:.4rem;flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none}.hd-topbar::-webkit-scrollbar{display:none}.hd-toolbar__group--utility{display:none}.hd-toolbar__group{border-right:none;padding-right:0;flex-shrink:0}.hd-toolbar{gap:.4rem;flex-wrap:nowrap;flex-shrink:0;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;scroll-snap-type:x proximity;padding-bottom:2px}.hd-toolbar::-webkit-scrollbar{display:none}.hd-toolbar__group{flex-shrink:0;scroll-snap-align:start}.hd-internal-toggle__label-full{display:none}.hd-internal-toggle__label-short{display:inline}.kb-picker__ticket-ref,.hd-topbar__new-btn,.hd-topbar__export-btn,.hd-topbar__proposals-btn{display:none}.hd-topbar .hd-saved-views-menu{font-size:.72rem}}@media(max-width:1024px){.helpdesk-queues{gap:.3rem;padding:.35rem .75rem;overflow-x:auto;-webkit-overflow-scrolling:touch;flex-wrap:nowrap;scrollbar-width:none}.helpdesk-queues::-webkit-scrollbar{display:none}.helpdesk-queue-btn{flex-shrink:0;padding:6px 12px;font-size:.78rem;min-height:36px}.hd-quick-types{padding:.3rem .75rem;gap:.3rem;overflow-x:auto;-webkit-overflow-scrolling:touch;flex-wrap:nowrap;scrollbar-width:none}.hd-quick-types::-webkit-scrollbar{display:none}.hd-quick-types>button{flex-shrink:0;padding:6px 12px!important;font-size:.78rem!important;min-height:34px}}@media(max-width:768px){.hd-filters__grid{grid-template-columns:repeat(2,1fr);gap:.5rem;padding:.6rem .75rem}.hd-filters__footer{padding:.4rem .75rem;gap:.5rem}.hd-filters__advanced{padding:.4rem .75rem .6rem}}@media(max-width:1024px){.helpdesk-shell:not(.has-detail) .ticket-list-wrap{border-bottom:none}.helpdesk-shell:not(.has-detail) .ticket-list-wrap>div:first-child{position:sticky;top:0;z-index:5;background:var(--sat-bg)}}@media(max-width:768px){.hd-ticket-row{padding:.7rem .85rem;align-items:flex-start}.hd-ticket-row__line2{font-size:.7rem;gap:6px}.helpdesk-shell:not(.has-detail) [data-virtual=true] .hd-ticket-row{height:auto;min-height:60px}}.hd-ptr{position:fixed;top:calc(56px + env(safe-area-inset-top,0px));left:0;right:0;display:flex;justify-content:center;pointer-events:none;z-index:60;transition:transform 80ms ease-out}.hd-ptr__circle{width:30px;height:30px;border-radius:50%;border:2.5px solid color-mix(in srgb,var(--sat-text-muted) 40%,transparent);border-top-color:var(--sat-primary);background:var(--sat-bg);box-shadow:0 4px 12px -4px #00000026;transform:rotate(calc(var(--ptr-progress, 0) * 360deg));transition:transform 60ms linear}.hd-ptr__circle--spinning{animation:hd-ptr-spin .7s linear infinite}@keyframes hd-ptr-spin{to{transform:rotate(360deg)}}.hd-infinite-sentinel{height:1px}.hd-infinite-loading{display:flex;align-items:center;justify-content:center;gap:.5rem;padding:.85rem;font-size:.78rem;color:var(--sat-text-muted)}.hd-infinite-end{text-align:center;padding:1rem;font-size:.72rem;color:var(--sat-text-muted);border-top:1px solid color-mix(in srgb,var(--sat-border) 60%,transparent)}.hd-filters-sheet{position:fixed;top:0;right:0;bottom:0;left:0;z-index:80;display:flex;flex-direction:column;justify-content:flex-end;pointer-events:none}.hd-filters-sheet__backdrop{position:absolute;top:0;right:0;bottom:0;left:0;background:#00000073;pointer-events:auto;animation:hd-sheet-fade-in .18s ease-out}.hd-filters-sheet__panel{position:relative;pointer-events:auto;background:var(--sat-bg);border-top-left-radius:18px;border-top-right-radius:18px;box-shadow:0 -12px 36px #0000002e;max-height:88vh;display:flex;flex-direction:column;animation:hd-sheet-enter .22s cubic-bezier(.32,.72,0,1);padding-bottom:env(safe-area-inset-bottom,0)}.hd-filters-sheet__header{position:relative;padding:18px 14px 10px;border-bottom:1px solid var(--sat-border);display:flex;align-items:center;gap:10px;flex-shrink:0}.hd-filters-sheet__grabber{position:absolute;top:6px;left:50%;transform:translate(-50%);width:36px;height:4px;border-radius:2px;background:color-mix(in srgb,var(--sat-text-muted) 50%,transparent)}.hd-filters-sheet__title{margin:0;font-size:.95rem;font-weight:600;flex:1;letter-spacing:.01em}.hd-filters-sheet__close{background:transparent;border:none;cursor:pointer;padding:8px;border-radius:8px;color:var(--sat-text-muted);display:inline-flex;align-items:center;justify-content:center;transition:background var(--sat-motion-fast),color var(--sat-motion-fast);min-width:40px;min-height:40px}.hd-filters-sheet__close:hover,.hd-filters-sheet__close:active{background:var(--sat-elevated);color:var(--sat-text)}.hd-filters-sheet__body{flex:1 1 auto;overflow-y:auto;-webkit-overflow-scrolling:touch}.hd-filters-sheet__footer{flex-shrink:0;padding:10px 14px 14px;border-top:1px solid var(--sat-border);background:var(--sat-bg)}@keyframes hd-sheet-enter{0%{transform:translateY(100%)}to{transform:translateY(0)}}@keyframes hd-sheet-fade-in{0%{opacity:0}to{opacity:1}}@media(min-width:1025px){.hd-filters-sheet{display:none}}.hd-swipe-row{position:relative;overflow:hidden;isolation:isolate}.hd-swipe-row__actions{position:absolute;inset:0 0 0 auto;display:flex;z-index:0}.hd-swipe-row__action{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;border:none;cursor:pointer;color:#fff;font-family:inherit;font-size:.66rem;font-weight:600;letter-spacing:.02em;padding:4px 6px;text-shadow:0 1px 2px rgba(0,0,0,.18)}.hd-swipe-row__action:active{filter:brightness(.92)}.hd-swipe-row__content{position:relative;z-index:1;background:var(--sat-bg);transition:transform .24s cubic-bezier(.32,.72,0,1);will-change:transform;touch-action:pan-y}.hd-swipe-row__content.is-dragging{transition:none}.hd-swipe-row[data-revealed=true] .hd-swipe-row__content{box-shadow:-6px 0 12px -6px #0000002e}@media(hover:hover)and (pointer:fine){.hd-swipe-row__actions{display:none}.hd-swipe-row{overflow:visible}}@media(max-width:1024px){.helpdesk-shell.has-detail .hd-topbar,.helpdesk-shell.has-detail .helpdesk-queues,.helpdesk-shell.has-detail .hd-quick-types,.helpdesk-shell.has-detail .hd-filters{display:none}.helpdesk-shell.has-detail .hd-mobile-bar{flex-shrink:0;border-top:none}.helpdesk-shell:not(.has-detail) .hd-empty{display:none}}.tk-card{background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:10px;padding:.85rem 1rem;cursor:pointer;position:relative;overflow:hidden;border-left-width:3px;transition:border-color .16s cubic-bezier(.32,.72,0,1),box-shadow .16s cubic-bezier(.32,.72,0,1),transform .16s cubic-bezier(.32,.72,0,1)}.tk-card:hover{box-shadow:var(--sat-shadow-sm);transform:translateY(-1px)}.tk-card.is-resolved{opacity:.72}.tk-card__unread-dot{width:8px;height:8px;border-radius:50%;background:var(--sat-status-open);flex-shrink:0;margin-top:5px;box-shadow:0 0 0 3px color-mix(in srgb,var(--sat-status-open) 18%,transparent)}.tk-card__subject{font-size:.88rem;font-weight:600;letter-spacing:-.01em;color:var(--sat-text)}.tk-card__meta{font-size:.74rem;color:var(--sat-text-muted);margin-top:.2rem;letter-spacing:-.005em}.tk-card__status{font-size:.66rem;font-weight:600;padding:2px 8px;border-radius:6px;white-space:nowrap;text-transform:uppercase;letter-spacing:.04em}.tk-card__unread{font-size:.66rem;font-weight:600;padding:1px 7px;border-radius:8px;background:var(--sat-status-open);color:#fff;letter-spacing:0}.tk-card__bottom{display:flex;align-items:center;gap:.5rem;font-size:.74rem;color:var(--sat-text-muted)}.cat-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:1.25rem;gap:1rem;flex-wrap:wrap}.cat-header h2{font-size:1.3rem;font-weight:700;margin:0;letter-spacing:-.01em}.cat-header-sub{font-size:.78rem;color:var(--sat-text-muted);margin:.2rem 0 0}.cat-tabs{display:flex;gap:.35rem;flex-shrink:0}.cat-pill{display:inline-flex;align-items:center;gap:.3rem;padding:.4rem .85rem;border-radius:20px;font-size:.75rem;font-weight:600;cursor:pointer;border:1px solid var(--sat-border);transition:all .15s;font-family:inherit;background:transparent;color:var(--sat-text-muted)}.cat-pill.active{background:var(--sat-primary);color:var(--sat-primary-text);border-color:var(--sat-primary)}.cat-pill:hover:not(.active){border-color:var(--sat-text-muted);color:var(--sat-text)}.cat-pill-badge{border-radius:8px;padding:0 .35rem;font-size:.65rem;font-weight:700;line-height:1.3}.cat-pill.active .cat-pill-badge{background:var(--sat-primary-text);color:var(--sat-primary)}.cat-pill:not(.active) .cat-pill-badge{background:var(--sat-primary);color:var(--sat-primary-text)}.cat-search-wrap{position:relative;margin-bottom:1rem}.cat-search-icon{position:absolute;left:.9rem;top:50%;transform:translateY(-50%);color:var(--sat-text-muted);pointer-events:none}.cat-search-input{padding-left:2.5rem!important;width:100%;font-size:.88rem;padding:.8rem 1rem .8rem 2.5rem!important;background:var(--sat-surface);border:1px solid var(--sat-border);box-shadow:var(--sat-shadow-sm)}.cat-search-dropdown{position:absolute;top:100%;left:0;right:0;z-index:50;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-md);margin-top:.25rem;box-shadow:var(--sat-shadow-md);max-height:320px;overflow-y:auto}.cat-search-item{display:flex;align-items:center;gap:.6rem;padding:.5rem .75rem;border-bottom:1px solid var(--sat-border);cursor:pointer;transition:background .1s}.cat-search-item:last-child{border-bottom:none}.cat-search-item:hover{background:var(--sat-elevated)}.cat-filters{display:flex;gap:.5rem;margin-bottom:.75rem;flex-wrap:wrap;align-items:center}.cat-filters-input{flex:1;min-width:180px;position:relative}.cat-filters-icon{position:absolute;left:.6rem;top:50%;transform:translateY(-50%);color:var(--sat-text-muted);pointer-events:none}.cat-filter-count{font-size:.72rem;color:var(--sat-text-muted);white-space:nowrap}.cat-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:.65rem}.cat-product{cursor:pointer;display:flex;flex-direction:column;gap:.3rem;padding:.85rem}.cat-product-img{height:100px;border-radius:var(--sat-radius-sm);background:var(--sat-elevated);display:flex;align-items:center;justify-content:center;overflow:hidden;margin-bottom:.2rem}.cat-product-img img{width:100%;height:100%;object-fit:contain;padding:.2rem}.cat-product-header{display:flex;justify-content:space-between;align-items:center}.cat-product-code{font-weight:600;font-size:.88rem}.cat-product-count{font-size:.6rem;padding:.1rem .4rem;border-radius:6px;background:color-mix(in srgb,var(--sat-success) 12%,transparent);color:var(--sat-success);font-weight:600}.cat-product-desc{font-size:.75rem;color:var(--sat-text-muted);line-height:1.35}.cat-product-footer{display:flex;justify-content:space-between;align-items:center;margin-top:auto}.cat-product-category{font-size:.65rem;color:var(--sat-primary)}.cat-favorites{margin-bottom:1.25rem}.cat-favorites-title{font-size:.8rem;font-weight:600;color:var(--sat-text-muted);margin-bottom:.5rem;display:flex;align-items:center;gap:.4rem}.cat-favorites-grid{display:flex;gap:.5rem;overflow-x:auto;padding-bottom:.25rem}.cat-fav-item{flex-shrink:0;width:140px;padding:.6rem;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:var(--sat-radius-md);cursor:pointer;transition:all .15s}.cat-fav-item:hover{border-color:var(--sat-primary);background:color-mix(in srgb,var(--sat-primary) 4%,var(--sat-surface))}.cat-fav-img{width:100%;height:48px;border-radius:4px;background:var(--sat-elevated);display:flex;align-items:center;justify-content:center;overflow:hidden;margin-bottom:.3rem}.cat-fav-img img{width:100%;height:100%;object-fit:contain}.cat-fav-ref{font-family:monospace;font-size:.68rem;color:var(--sat-text-muted)}.cat-fav-name{font-size:.72rem;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cat-fav-price{font-size:.75rem;font-weight:700;color:var(--sat-primary);margin-top:.15rem}.cat-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;background:#0009;display:flex;align-items:center;justify-content:center;padding:1rem;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.cat-modal{width:100%;max-width:900px;max-height:85vh;display:flex;flex-direction:column;overflow:hidden;margin:0}.cat-modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.4rem;flex-shrink:0}.cat-modal-header h3{margin:0}.cat-modal-sub{font-size:.75rem;color:var(--sat-text-muted)}.cat-modal-toolbar{display:flex;gap:.4rem;margin-bottom:.4rem;flex-shrink:0;align-items:center}.cat-modal-toolbar .sat-input{flex:1}.cat-sort-select{padding:.35rem .6rem;font-size:.72rem;border-radius:var(--sat-radius-sm);border:1px solid var(--sat-border);background:var(--sat-elevated);color:var(--sat-text);font-family:inherit;min-width:120px;cursor:pointer}.cat-modal-body{flex:1;overflow-y:auto;min-height:0}.cat-modal-footer{display:flex;justify-content:space-between;align-items:center;margin-top:.6rem;flex-shrink:0;border-top:1px solid var(--sat-border);padding-top:.6rem}.cat-part-row{display:flex;align-items:center;gap:.6rem;padding:.4rem .2rem;border-bottom:1px solid var(--sat-border);cursor:pointer;transition:background .1s}.cat-part-row:hover{background:color-mix(in srgb,var(--sat-primary) 3%,transparent)}.cat-part-row.checked{background:color-mix(in srgb,var(--sat-primary) 5%,transparent)}.cat-part-thumb{width:60px;height:60px;border-radius:4px;flex-shrink:0;background:var(--sat-elevated);display:flex;align-items:center;justify-content:center;overflow:hidden}.cat-part-thumb.zoomable{cursor:zoom-in}.cat-part-thumb img{width:100%;height:100%;object-fit:contain}.cat-part-info{flex:1;min-width:0}.cat-part-ref{font-size:.65rem;color:var(--sat-text-muted);font-family:monospace}.cat-part-name{font-size:.8rem;font-weight:500;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.cat-part-price{font-weight:600;font-size:.85rem;min-width:65px;text-align:right;flex-shrink:0}.cat-qty{display:flex;align-items:center;gap:.15rem;flex-shrink:0}.cat-qty-value{width:26px;text-align:center;font-size:.85rem;font-weight:700}.cat-qty-btn{display:inline-flex;align-items:center;justify-content:center;padding:.12rem .28rem;min-width:unset;border-radius:8px}.cat-cart-item{display:flex;align-items:center;padding:.5rem 0;border-bottom:1px solid var(--sat-border);gap:.5rem}.cat-cart-thumb{width:42px;height:42px;border-radius:4px;flex-shrink:0;background:var(--sat-elevated);display:flex;align-items:center;justify-content:center;overflow:hidden}.cat-cart-thumb img{width:100%;height:100%;object-fit:contain}.cat-cart-info{flex:1;min-width:0}.cat-cart-ref{font-size:.78rem}.cat-cart-ref strong{font-weight:600}.cat-cart-ref .muted{color:var(--sat-text-muted);font-size:.65rem}.cat-cart-name{font-size:.72rem;color:var(--sat-text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cat-cart-unit-price{font-size:.75rem;color:var(--sat-text-muted);min-width:55px;text-align:right;flex-shrink:0}.cat-cart-total{font-weight:600;font-size:.85rem;min-width:65px;text-align:right;flex-shrink:0}.cat-shipping{margin-top:.85rem;border:1px solid var(--sat-border);border-radius:var(--sat-radius-md);overflow:hidden}.cat-shipping-toggle{width:100%;display:flex;align-items:center;justify-content:space-between;padding:.55rem .75rem;background:var(--sat-elevated);border:none;cursor:pointer;color:var(--sat-text);font-size:.78rem;font-weight:500;font-family:inherit}.cat-shipping-toggle-label{display:flex;align-items:center;gap:.35rem}.cat-shipping-summary{font-weight:400;color:var(--sat-text-muted);font-size:.72rem;margin-left:.3rem}.cat-shipping-body{padding:.75rem}.cat-shipping-grid{display:grid;grid-template-columns:1fr 1fr;gap:.4rem}.cat-shipping-label{font-size:.68rem;color:var(--sat-text-muted)}.cat-shipping-estimate{display:flex;align-items:center;gap:.4rem;padding:.5rem .75rem;background:color-mix(in srgb,var(--sat-info) 8%,transparent);border:1px solid color-mix(in srgb,var(--sat-info) 20%,transparent);border-radius:var(--sat-radius-md);margin-top:.6rem;font-size:.75rem;color:var(--sat-info)}.cat-confirm-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;background:#0009;display:flex;align-items:center;justify-content:center;padding:1rem;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.cat-confirm{width:100%;max-width:560px;max-height:90vh;overflow-y:auto;padding:1.5rem}.cat-confirm h3{display:flex;align-items:center;gap:.5rem;margin-bottom:1rem}.cat-confirm-items{margin-bottom:1rem}.cat-confirm-item{display:flex;justify-content:space-between;align-items:center;padding:.35rem 0;border-bottom:1px solid var(--sat-border);font-size:.8rem}.cat-confirm-item:last-child{border-bottom:none}.cat-confirm-shipping{margin-bottom:1rem;padding:.75rem;background:var(--sat-elevated);border-radius:var(--sat-radius-md);font-size:.78rem;line-height:1.6}.cat-confirm-total{display:flex;justify-content:space-between;align-items:center;padding:.65rem 0;border-top:2px solid var(--sat-border);font-weight:700;font-size:1.1rem;margin-bottom:1rem}.cat-confirm-actions{display:flex;justify-content:space-between;gap:.5rem}.cat-quick-card{border-radius:16px}.cat-quick-line{border-radius:14px;padding:.7rem .85rem;border:1px solid var(--sat-border);background:var(--sat-elevated);transition:all .2s}.cat-quick-line.resolved{background:color-mix(in srgb,var(--sat-success) 4%,var(--sat-elevated));border-color:color-mix(in srgb,var(--sat-success) 25%,transparent)}.cat-quick-top{display:flex;align-items:center;gap:.4rem;position:relative}.cat-quick-input-wrap{flex:1;position:relative}.cat-quick-dropdown{position:absolute;top:100%;left:0;right:0;z-index:55;background:var(--sat-surface);border:1px solid var(--sat-border);border-radius:12px;margin-top:4px;box-shadow:var(--sat-shadow-lg);max-height:260px;overflow-y:auto}.cat-quick-result{display:flex;align-items:center;gap:.6rem;padding:.55rem .75rem;cursor:pointer;transition:background .1s}.cat-quick-result:not(:last-child){border-bottom:1px solid var(--sat-border)}.cat-quick-result:hover{background:var(--sat-elevated)}.cat-quick-resolved{display:flex;align-items:center;gap:.6rem;margin-top:.5rem;padding-top:.45rem;border-top:1px solid color-mix(in srgb,var(--sat-success) 15%,transparent)}.cat-fab{position:fixed;bottom:1.5rem;right:1.5rem;z-index:90;background:var(--sat-primary);color:var(--sat-primary-text);border-radius:24px;padding:.65rem 1.2rem;display:flex;align-items:center;gap:.65rem;box-shadow:var(--sat-shadow-lg),0 0 24px #92a30226;cursor:pointer;transition:transform .15s,box-shadow .15s;font-weight:600;font-size:.82rem;border:none;font-family:inherit}.cat-fab:hover{transform:translateY(-2px);box-shadow:var(--sat-shadow-lg),0 0 32px #92a30240}.cat-fab-divider{border-left:1px solid rgba(0,0,0,.2);padding-left:.6rem;font-weight:700}.cat-tracking,.cat-tracking-step{display:flex;align-items:center;gap:0}.cat-tracking-line{width:18px;height:2px;background:var(--sat-border);border-radius:1px;transition:background .22s cubic-bezier(.32,.72,0,1)}.cat-tracking-line.done{background:color-mix(in srgb,var(--sat-success) 70%,transparent)}.cat-tracking-dot{width:22px;height:22px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:var(--sat-elevated);color:var(--sat-text-muted);border:1px solid var(--sat-border);transition:background .22s cubic-bezier(.32,.72,0,1),color .22s cubic-bezier(.32,.72,0,1),border-color .22s cubic-bezier(.32,.72,0,1),box-shadow .22s cubic-bezier(.32,.72,0,1)}.cat-tracking-dot.done{background:color-mix(in srgb,var(--sat-success) 14%,transparent);color:var(--sat-success);border-color:color-mix(in srgb,var(--sat-success) 35%,transparent)}.cat-tracking-dot.current{background:var(--sat-success);color:#fff;border-color:var(--sat-success);box-shadow:0 0 0 3px color-mix(in srgb,var(--sat-success) 18%,transparent)}.cat-tracking-label{font-size:.72rem;color:var(--sat-text-muted);margin-left:.55rem;font-weight:600;letter-spacing:-.005em}.cat-lightbox{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1100;background:#000000e0;display:flex;flex-direction:column;align-items:center;justify-content:center;cursor:zoom-out;padding:1rem}.cat-lightbox-close{position:absolute;top:1rem;right:1rem;background:#00000080;border:1px solid rgba(255,255,255,.2);color:#fff}.cat-lightbox img{max-width:90vw;max-height:80vh;object-fit:contain;border-radius:8px;background:#fff;padding:.75rem}.cat-lightbox-caption{color:#fff;margin-top:.6rem;text-align:center;font-size:.85rem}.cat-lightbox-caption strong{margin-right:.4rem}.cat-lightbox-caption span{opacity:.6}.cat-orders-header{display:flex;justify-content:space-between;align-items:center}.cat-orders-actions{display:flex;gap:.4rem;align-items:center}.cat-skeleton-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:.65rem}.cat-skeleton-card{height:180px;border-radius:var(--sat-radius-lg);background:linear-gradient(90deg,var(--sat-elevated) 25%,var(--sat-border) 50%,var(--sat-elevated) 75%);background-size:200% 100%;animation:sat-skeleton-pulse 1.5s ease-in-out infinite}@media print{.cat-fab,.cat-tabs,.sat-sidebar,.sat-mobile-header,.sat-toast{display:none!important}.sat-main{margin-left:0!important;padding:0!important}.cat-confirm{max-width:100%;box-shadow:none;border:none}}@media(max-width:768px){.cat-grid{grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:.5rem}.cat-product{padding:.65rem}.cat-product-img{height:80px}.cat-product-code{font-size:.82rem}.cat-product-desc{font-size:.7rem}.cat-modal{max-width:100%;max-height:100vh;height:100vh;border-radius:0!important}.cat-modal-overlay{padding:0;align-items:stretch}.cat-modal-toolbar{flex-wrap:wrap}.cat-modal-toolbar .sat-input{flex:1 1 100%;min-width:0}.cat-part-thumb{width:44px;height:44px}.cat-part-row{gap:.45rem;padding:.5rem .2rem}.cat-part-name{font-size:.75rem}.cat-part-price{min-width:55px;font-size:.78rem}.cat-header{flex-direction:column;align-items:stretch}.cat-header h2{font-size:1.1rem}.cat-tabs{justify-content:stretch;overflow-x:auto}.cat-tabs .cat-pill{flex:1;justify-content:center;min-height:40px}.cat-filters{gap:.4rem}.cat-filters-input{flex:1 1 100%;min-width:0}.cat-shipping-grid{grid-template-columns:1fr}.cat-quick-dropdown{max-height:200px}.cat-favorites-grid{gap:.35rem}.cat-fav-item{width:120px}.cat-fab{bottom:1rem;right:1rem;padding:.55rem 1rem;font-size:.78rem}.cat-confirm{padding:1rem;max-height:100vh;border-radius:0}.cat-confirm-actions{flex-direction:column}.cat-confirm-actions .sat-btn{width:100%}}@media(max-width:480px){.cat-grid{grid-template-columns:repeat(2,1fr)}.cat-fav-item{width:108px}.cat-part-thumb{width:40px;height:40px}.cat-cart-thumb{width:36px;height:36px}.cat-cart-ref{font-size:.72rem}.cat-cart-unit-price{min-width:48px;font-size:.7rem}.cat-cart-total{min-width:55px;font-size:.78rem}}.cat-quote-banner{display:flex;align-items:center;gap:.5rem;padding:.6rem .85rem;margin-top:.6rem;background:color-mix(in srgb,var(--sat-warning) 8%,transparent);border:1px solid color-mix(in srgb,var(--sat-warning) 20%,transparent);border-radius:var(--sat-radius-md);font-size:.75rem}.cat-quote-banner button{margin-left:auto}.leaflet-container{z-index:1;font-family:system-ui,-apple-system,sans-serif}.sat-leaflet-popup .leaflet-popup-content-wrapper{background:var(--sat-surface, #1e1e2e);color:var(--sat-text, #e0e0e0);border-radius:10px;box-shadow:0 14px 32px -8px #0000002e,0 4px 10px -2px #0000001a,0 0 0 1px color-mix(in srgb,var(--sat-text) 4%,transparent);border:1px solid var(--sat-border, #333);padding:0}.sat-leaflet-popup .leaflet-popup-tip{background:var(--sat-surface, #1e1e2e);border:1px solid var(--sat-border, #333);border-top:none;border-right:none}.sat-leaflet-popup .leaflet-popup-content{margin:12px 14px;line-height:1.45;font-family:var(--sat-font-sans, system-ui);letter-spacing:-.005em}.sat-leaflet-popup .leaflet-popup-close-button{color:var(--sat-text-muted, #888)!important;font-size:18px;top:6px!important;right:8px!important}.sat-leaflet-popup .leaflet-popup-close-button:hover{color:var(--sat-text, #e0e0e0)!important}.sat-pop{min-width:220px;max-width:280px}.sat-pop__title{font-size:13.5px;font-weight:700;letter-spacing:-.014em;margin-bottom:2px}.sat-pop__company{font-size:12px;font-weight:600;margin-bottom:6px;color:var(--sat-text)}.sat-pop__meta{font-size:11.5px;color:var(--sat-text-muted);margin-bottom:3px;letter-spacing:-.005em}.sat-pop__id{font-size:10px;color:var(--sat-text-muted);opacity:.7;margin-top:5px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums lining-nums}.sat-pop__stock{margin-top:9px;padding-top:7px;border-top:1px solid var(--sat-border-subtle);font-size:11.5px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums lining-nums}.sat-pop__stock b{font-weight:700;color:var(--sat-text)}.sat-pop__low{color:var(--sat-danger);font-weight:600}.sat-pop__assigned{font-size:10.5px;color:var(--sat-primary);margin-top:5px;font-weight:600}.leaflet-cluster-anim .leaflet-marker-icon,.leaflet-cluster-anim .leaflet-marker-shadow{transition:transform .25s ease-out,opacity .25s ease-out}.leaflet-container .leaflet-control-attribution{background:#00000080!important;color:#999!important;font-size:10px;border-radius:4px 0 0}.leaflet-container .leaflet-control-attribution a{color:#aaa!important}.leaflet-control-zoom a{background:var(--sat-surface, #1e1e2e)!important;color:var(--sat-text, #e0e0e0)!important;border-color:var(--sat-border, #333)!important}.leaflet-control-zoom a:hover{background:var(--sat-elevated, #2a2a3e)!important}